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Star RV Summer 2019

Motorhome Fleet overview for rentals starting between 01.04.2019 and 31.10.2019

Rental Company:

Super-Inclusive-PLUS

  • Unlimited Miles
  • 10 Million EUR Supplemental Liability Insurance
  • Reimbursement of the deductible
  • Insurance without deductible
  • additional driver(s)
  • Local taxes on prepaid / included features and options
  • Introduction to the Motorhome
  • Vehicle Kit
  • Camping Equipment for 2 persons (personal kits)
  • Free refill of the gas tank
  • Reimbursement of the taxi costs on the day of rental pick up
  • Child Safety Seat/Booster Seat (on request)
  • Preparation Fee
  • Camping chairs and Camping Table
  • generator fee
  • Valet Service
  • WLAN-Hotspot (limited data)

Taurus C25 (22-25 ft)
Day
Night
sleeps: 5 ErwachsenerErwachsener KindKind
Ideal for 2 Adults and 2 Children Bed sizing:
  • Cabover Bed: approx. 2,40 x 1,40m
  • Double Bed: approx. 2,00 x 1,40m
  • Dinette: approx. 1,90 x 1,20m
Measurements:
  • Length: approx. 6,70 - 7,60 m
  • Width: approx 2,60 m
  • Exterior Height: approx. 3,30 m
  • Interior Height: approx. 2,10 m
Equipment:

Driver Cabin:, 2 seats with Safety Belt, Air Conditioning, Heat, Radio with CD-Player, 12 Volt Outlet, Walk through between Driver Cab and Living Area, Backup Camera, Living Area:, 3 Seats with seat belts (max. of 2 Child Safety Seats possible), Air Conditioning, Heating, 3 Flame Gas Stove, Microwave, Refrigerator with Freezer, Warm Water Sink, Shower/Toilet, TV

Tank sizes:
  • Fuel Tank: approx. 208 Liters
  • Fresh Water Tank: approx. 151 Liters
  • Waste Water Tank: approx. 91 Liters
  • Propane Tank: approx. 25 Liters
Select Motorhome
Important: All pictures, videos, and floor plans of the motorhomes are examples. Actual vehicle models may vary. All tank sizes and vehicle sizes are given as approximate sizes.
Tucana C27 (25-27 ft)
Day
Night
sleeps: 5 ErwachsenerErwachsenerErwachsenerErwachsener
Maximum for 4 Adults and 1 Child Bed sizing:
  • Cabover Bed: approx. 2,40 x 1,40 m
  • Double Bed: approx. 2,00 x 1,50 m
  • Dinette: approx. 1,70 x 1,10 m
Measurements:
  • Length: approx. 7,60 - 8,20 m
  • Width: approx 2,60 m
  • Exterior Height: approx. 3,40 m
  • Interior Height: approx. 2,10 m
Equipment:

Driver Cabin:, 2 Seats with Safety Belt, Air Conditioning, Heat, Radio with CD Player, 12 Volt Outlet, Walk through between Driver Cab and Living Area, Back-up Camera, Living Area:, 3 seats with safetybelt (max. 2 Childseats possible), Air conditioning, Heating, 3 Flame Gas Stove, Microwave, Refrigerator with Freezer, Warm Water Sink, Shower/Toilet, TV

Tank sizes:
  • Fuel Tank: approx. 208 Liters
  • Fresh Water Tank: approx. 167 Liters
  • Sewage Water Tank: approx. 132 Liters
  • Propane Tank: approx. 68 Liters
Select Motorhome
Important: All pictures, videos, and floor plans of the motorhomes are examples. Actual vehicle models may vary. All tank sizes and vehicle sizes are given as approximate sizes.
Cygnus C31 (28-31 ft)
Day
Night
sleeps: 5 ErwachsenerErwachsenerErwachsenerErwachsener Kind
Ideal for 4 Adults Bed sizing:
  • Cabover Bed: approx. 2,40 x 1,40 m
  • Double Bed: approx. 2,00 x 1,50 m
  • Dinette: approx. 1,70 x 1,10 m
Measurements:
  • Length: approx. 8,50 - 9,40 m
  • Width: approx 2,60 m
  • Exterior Height: approx. 3,40 m
  • Interior Height: approx. 2,10 m
Equipment:

Driver Cabin:, 2 Seats with Safety Belt, Air Conditioning, Heat, Radio with CD Player, 12 Volt Outlet, Walk through between Driver Cab and Living Area, Back-up Camera, Living Area:, 3 seats with safetybelt (max. 2 Childseats possible), Air conditioning, Heating, 3 Flame Gas Stove, Microwave, Refrigerator with Freezer, Warm Water Sink, Shower/Toilet, TV/DVD

Tank sizes:
  • Fuel Tank: approx. 208 Liters
  • Fresh Water Tank: approx. 167 Liters
  • Waste Water Tank: approx. 132 Liters
  • Propane Tank: approx. 68 Liters
Select Motorhome
Important: All pictures, videos, and floor plans of the motorhomes are examples. Actual vehicle models may vary. All tank sizes and vehicle sizes are given as approximate sizes.
Perseus C33 (31 -33
Day
Night
sleeps: 6 ErwachsenerErwachsenerErwachsenerErwachsener KindKind
Ideal for 4 Adults and 2 Children Bed sizing:
  • Cabover Bed: approx. 2,40 x 1,40 m
  • Double Bed: approx. 2,00 x 1,50 m
  • Dinette: approx. 1,80 x 1,10 m
  • Sofa Bed: approx. 1,50 x 1,10 m
Measurements:
  • Length: approx. 9,10 - 10,00 m
  • Width: approx 2,60 m
  • Exterior Height: approx. 3,40 m
  • Interior Height: approx. 2,10 m
Equipment:

Driver Cabin:, 2 Seats with Safety Belt, Air Conditioning, Heat, Radio with CD Player, 12 Volt Outlet, Walk through between Driver Cab and Living Area, Back-up Camera, Living Area:, 2 seats with safetybelt (max. 2 Childseats possible), Air conditioning, Heating, 3 Flame Gas Stove, Microwave, Refrigerator with Freezer, Warm Water Sink, Shower/Toilet, TV/DVD (not included in all models)

Tank sizes:
  • Fuel Tank: approx. 208 Liters
  • Fresh Water Tank: approx. 167 Liters
  • Sewage Water Tank: approx. 132 Liters
Select Motorhome
Important: All pictures, videos, and floor plans of the motorhomes are examples. Actual vehicle models may vary. All tank sizes and vehicle sizes are given as approximate sizes.
Saturn - VC
Day
Night
sleeps: 2 ErwachsenerErwachsener
Ideal for 2 Adults Bed sizing:
  • Double Bed: approx. 1,80 x 1,50 m
Measurements:
  • Length: approx. 6,10 m
  • Width: approx 2,10 m
  • Exterior Height: approx. 2,90 m
  • Interior Height: approx. 1,90 m
Equipment:

Driver Cabin:, 2 Seats with Safety Belt, Air Conditioning, Heat, Radio with CD Player, 12 Volt Outlet, Walk through between Driver Cab and Living Area, Back-up Camera, Living Area:, Air conditioning, Heating, 2 Flame Gas Stove, Microwave, Refrigerator with Freezer, Warm Water Sink, Shower/Toilet, TV/Blueray-Player

Tank sizes:
  • Fuel Tank: approx. 91 Liters
  • Fresh Water Tank: approx. 140 Liters
  • Sewage Water Tank: approx. 86 Liters
Select Motorhome
Important: All pictures, videos, and floor plans of the motorhomes are examples. Actual vehicle models may vary. All tank sizes and vehicle sizes are given as approximate sizes.

The Star RV Advantage

Lots of Specials to
choose from:



  • 5% Extended Booking Special
    on the base rate for rentals lasting 21 days or longer.

Star RV Rental Locations

Location:
State: Adress: Airport Code:
Denver Colorado 3280 Chambers Road, Aurora, 80011
800-370-1262
DEN Details
Las Vegas Nevada 5837 Boulder Highway, Las Vegas, 89122
800-370-1262
LAS Details
Los Angeles California 8559 Artesia Boulevard, Bellflower, 90706
800-3260-5466
LAX Details
New York / Newark New Jersey 2019 NJ-35, South Amboy, 08879
EWR Details
Orlando Florida 2525 Frontage Rd, Davenport, 33837
MCO Details
San Francisco California 14273 Washington Ave, San Leandro, 94578
800-370-1262
SFO Details
Seattle Washington 4914 Pacific Highway East, Fife, 98424
800-370-1262
SEA Details

Packages of Star RV

 
Super-Inclusive-PLUS
Unlimited Miles
Insurances
10 Million EUR Supplemental Liability Insurance
Reimbursement of the deductible *
Insurance without deductible **
Other Inclusions
additional driver(s)
Local taxes on prepaid / included features and options
Introduction to the Motorhome
Vehicle Kit
Camping Equipment for 2 persons (personal kits)
Free refill of the gas tank ***
Reimbursement of the taxi costs on the day of rental pick up ****
Child Safety Seat/Booster Seat (on request) *****
Preparation Fee
Camping chairs and Camping Table
generator fee
Valet Service ******
WLAN-Hotspot (limited data)
  • * The deductible that must be paid at the rental location in case of a claim will be reimbursed by HanseMerkur Reiseversicherung AG upon your return home. Detailed information pertaining to this can be found in the rental terms and conditions - Insurance Coverage.
  • ** In case of an accident an administration charge of USD 75 will be charged on location.
  • *** For rentals lasting 14 days or more, Star RV offers a free refill of the gas tank. This is possible at every Start RV location during the duration of the rental.
  • **** Reimbursement up to a maximum amount of USD 70,- per booking (receipt is necessary.)
  • ***** Please check the vehicle description if a Child Safety Seat (for children 2 - 4 years) or Booster Seat (for children 4 - 8 years) can be installed. Children under 2 years of age are not allowed to travel in the vehicle. Please state the age and weight of all children needing a Child Safety Seat/Booster Seat.
  • ****** During your rental there is a free vehicle cleaning with oil and water check for free on every Star RV station available. (reservation 48 hours ahead is required.)

Star RV Specials

5% Extended Booking Special

5% on the base rate for rentals lasting 21 days or longer.


Star RV One-Way Fee price list

Price in US-$

DENEWRLASLAXMCOMIASEASFO
DEN0200050050020002000500500
EWR200002000200050050020002000
LAS5002000025020002000500250
LAX5002000250020002000500250
MCO200050020002000025020002000
MIA200050020002000250020002000
SEA5002000500500200020000500
SFO5002000250250200020005000

Rental period: 01.04.2019 to 31.03.2020

Price Calculation
The price calculation is determined by the applicable flex-rate for your pick-up date at the time of booking. The effective price on your pick-up date is decisive for the first 7 days. For longer rentals, all days will be calculated according to the applicable flex-rate of the 8th day (or 15th day, etc.). The pick-up and drop-off days are calculated as one day (i.g. only the rental nights are counted just like with hotel bookings). Which flex-rate will be applicable for your desired vehicle model can be determined by means of a computation for your planned rental duration. The flex-rate depends on supply and demand and is re-calculated and updated weekly (Mondays) by the rental company. IMPORTANT for bookings with flex-rates: Any changes to the booking will result in the cancellation of the existing booking and a placement of a new booking with current prices. The following changes will require a new booking:

- Date change of the pick-up or drop-off day
- Change of the pick-up or drop-off location
- Change of the vehicle type
- Name change
Cancellation Fees
Cancelling a confirmed motorhome reservation results in a cancellation fee. All motorhome bookings are subject to the cancellation fees outlined in the terms and conditions found here: GTC


TRANSLATION OF THE TOUR OPERATORS CANCELLATION FEES:
Cancellation Fees are determined by the number of days prior to vehicle pick up that a cancellation is made.
30+ days before pick-up: 25%
29–22 days before pick-up: 30%
21–15 days before pick-up: 45%
14–10 days before pick-up: 60%
9-4 days before pick-up: 80%
3-0 days before pick-up: 85%

Cancellation after the pick-up date will be considered a "no-show" and be subject to a 100% cancellation fee
Not Included in the Flex-Rates
- One-Way Fee
- Taxes and Fees for all services and amounts payable at the rental location
- Gasoline
- "Colorado Road Safety Fee" in the amount of USD 2,- per day (max. USD 90,-) for vehicle pick-up in Denver
- "New Jersey Security Fee" in the amount of USD 5,- per day (max. USD 140) for vehicle pick-up in New York
One-Way rentals
One-Way rentals (= vehicle pick-up at point "A" and drop-off at point "B") are allowed within the USA on request and incur a fee. This fee has to be paid at at the rental location at the time of vehicle pick-up. Local taxes apply for all amounts paid in USD on location.
Transfer
The transfer takes place by Taxi and has to be arranged on your own. Star RV will refund the costs for the Taxi at vehicle pick-up up to USD 70,- per booking (receipt is necessary).
Additional Fee & Deposit "Burning Man Festival"
With attendance of the "Burning Man Festival" the rental company charges a one-time fee of USD 1250 for pick-up in San Francisco and USD 950 for pick-up at all other locations (plus local taxes). Attendance of the "Burning Man Festival" has to be registered in advance with Star RV.
Local Taxes
Local taxes are included for all services paid in EURO.
For all services paid in USD at the rental location, additional taxes of 10,5% will apply.
Local taxes and fees are subject to change.
Insurance
Liability Insurance
The obligatory liability insurance is included in the daily rate. The vehicles and the rental company Star RV are insured in case of an accident involving damages to third parties and/or their properties up to an amount as set by law for each respective State (Statutory Limit).
To increase coverage, an additional German liability insurance is included to cover claims that go above the statutory limit, with coverage up to 10 mio EUR.
This eliminates the need to purchase additional coverage at the rental location.


Collision Damage Insurance
For all vehicles, a Collision Damage Coverage is included in the rental price. This insurance limits the deductible to USD 1000 per claim.
Covered are accidents (also on campsites, parking lots, and gas stations), theft of the vehicle, fire, and vandalism.
The rental company will possibly offer you an additional CDW-Insurance at the rental location. Purchase of additional coverage is not necessary because the Collision Damage coverage is already included (see above).
Insurance Exclusion
Excluded from any insurance coverage:

- damages caused due to gross negligence e.g. disregard of the rental agreement or terms and conditions, driving under the influence of alcohol, drugs, or medication, driving on prohibited roads or areas
- damages caused by an unauthorized, non-registered driver
- damages caused due to using the wrong fuel, wrongful usage of the clutch, gears, and emergency break
- damages caused due to disregard of the vehicle measurements, loading restrictions, warning lights, neglect to check the conditions for vehicle operation (oil-, water level, tire pressure, etc.)
- damages to the roof or undercarriage, damages resulting from driving in reverse/backing up
- damages resulting from a roll-over of the vehicle without a third party participation
- water damage
- Damages on the awning or slide-out
- Damages to glass or tires
Deductible
The deductible is independent from the question of fault and will be owed to the rental company by the renter. The deductible will be charged for each incident or occurrence. HanseMerkur Reiseversicherung AG will reimburse you for the deductible withheld from you once you return home!
Course of Action in Case of an Accident:
It is important that the following steps will be strictly adhered to in case of an accident:
  • Immediate notification of the police and the creation of a police report if any third party is involved, or vandalism occurred
  • Immediate notification of the rental company
  • Creation of a signed damage report by the rental company upon return of the vehicle
  • Request of a final bill of the claims settlement (which might not be created until after your departure)
To receive reimbursement of your deductible, please send the following documents in their entirety to this address:

HanseMerkur Reiseversicherung

Abt. RLK/Leistung
Siegfried-Wedells-Platz 1
20354 Hamburgor via email to: reiseleistung@hansemerkur.de
  • Damage- and police report
  • Copy of the rental agreement
  • Proof of payment of the security deposit (payment receipt or credit card print-out showing the charge)
  • Final bill of the claims settlement
  • FTI reservation number and booking confirmation
Under the following circumstances the reimbursement of the deductible is not possible:
  • Damages caused due to disregard of the rental terms & conditions
  • Damages caused due to improper handling of the rental vehicle
  • Damages caused due to gross negligence, being unconscious, or being under the influence of alcohol/medications/drugs
  • If the vehicle key is lost or damaged
  • Damages to the vehicle interior
  • Damages to the awning
  • Damages to kitchen appliances, multi-purpose devices (audio-, video-, telecommunication devices including accessories)
  • Damages to the Navigation system and/or similar traffic guidance systems
  • Damages to special attachements/structures
  • Personal belongings which have been damaged due to an accident-, were stolen from the rental vehicle-, or have gotten lost from the rental vehicle
  • Follow-up costs such as for hotel stays, telephone, or towing
  • Damages which have been excluded from the vehicle insurance by the rental company.
Security Deposit
The deposit of USD 1.000 has to be rendered at the time of vehicle pick-up with a valid credit card (MasterCard, VISA, or American Express). The credit card holder has to be registered as the main driver and has to be present at vehicle pick-up. The deposit amount will be charged to the credit card.

All credit card charges are conducted in US-$. Due to exchange rate fluctuations it is possible that a slight (non-refundable) difference between the security deposit rendered and the refund will occur; this amount can not be requested for a refund from the rental company or the tour operator.
Please ensure that you have sufficient funds available on your credit card. Vehicle pick up without a valid credit card with sufficient credit limit is not possible.

The security deposit is payable per incident or occurrence. In case of further damages to the rental vehicle or property of a third party, a subsequent security deposit will be charged for the remaining rental days, in order to cover any deductible that may arise from any additional future accidents.
Further Notices
The renter is responsible for all fees, duties, fines, and penalties which incurred due to the usage of the rental vehicle, unless they arise from the rental company's actions. If you incur monetary fines for speeding, parking tickets, and/or undisclosed accidents/damages to the rental vehicle, the rental company will bill you for these costs or charge your credit card.

The insurances offered by the rental company do not include any carefree personal protection for bodily injuries and luggage; therefore it is strongly recommended that you purchase a travel accident, travel health, and baggage insurance.
Driver's License
A valid, national driver's license (in Germany class 3 i.e. EU-driver license class B) is required. An international driving permit is also recommended, but is only valid in conjunction with a valid national driver's license and will not be accepted on its own.

All drivers have to be in possession of their driver's license for a minimum of 2 years and be present at the rental location at the time of vehicle pick-up.
Age of Driver/Drivers
The minimum age of the driver/drivers has to be at least 21 years of age.
Additional Driver
Additional drivers can be registered at the rental location without extra charges. All persons, who will drive the rental vehicle, will have to be entered into the rental agreement. The required driver's license has to be presented at vehicle pick-up.
Rquired Documents for Vehicle Pick-Up
In order to pick-up your vehicle, you will need the respective valid national driver's license, your passport, a credit card, and the voucher from FTI.
Vehicle Occupancy
Please note the maximum number of people per vehicle, according to our specifications in the details of the vehicle fleet.
Minimum Rental Duration
The minimum rental duration is at least 10 days.
Main Driver/Declaration of all persons at Booking
Please specify the main driver and ALL additional passengers traveling with you at the time of booking. Please note, under Nr.1 the information for the main driver/renter has to be entered (has to be present at the time of vehicle pick-up). Also note the instructions for maximum occupancy in each vehicle description.
Duty of Care
The renter is prohibited to use the vehicle for:
  • Participation in any motorsport event or vehicle test drives
  • for the transport of flammable, toxic or otherwise dangerous substances
  • to commit crimes or use for illegal activities
  • re-rental or commercial passenger transport


The vehicle must be handled with care and should be properly locked. All terms and conditions as well as technical rules pertaining to vehicle usage shall be observed. The oil- and water levels have to be monitored and the tire pressure has to be checked. The renter is obligated to make sure the vehicle is operating in roadworthy conditions.
Preparation Fee / Vehicle Equipment
The obligatory Preparation Fee per vehicle is in the price included. These are:
- water hose, waste water hose
- initial fill of Propane
- basic camper equipment (broom, dustpan, etc.)
Camping Equipment
The kitchen and camping equipment includes i.a. bedding and towels for all occupants and is for 2 persons already included.
The vehicle equipment and personal equipment for additional persons are subject to a fee of USD 60,- per person, payable at the rental location.

Kitchen Equipment:
- pots
- pans
- tableware
- silverware
- cooking utensils
- broom
- trash can

Personal Camping Equipment:
- bed sheets
- blanket
- pillow
- bath towel
- hand towel

Differences/deviations are possible between each location without prior notice.
Child Safety Seats/Booster Seats
Child Safety Seats for children 2 to 4 years of age i.e. under 40 lbs (approx. 18 kg), as well as booster seats for children up to 8 years of age, are mandatory in the USA. Star RV offers these items for rent (The child safety seats have to be reserved at the time of booking. Please state the weight and age of all children needing a Child Safety Seat). The price for up to 2 seats are alreday included with the Super-Inclusive-PLUS packet.
Please check the vehicle owner’s manual if a child safety seat can be installed.
Important: Children under the age of 2 are not permitted.
Extras
Extras offered at the rental location, subject to availability (please register items at the time of booking, local taxes will be charged for these items on location):
- First-Aid kit: USD 50 if used (available in all vehicles)
- Toilet chemicals: USD 2,50 per piece
- TravelTAb Navigator: USD 10/day, max. USD 130/rental; incl. Navigation System, Apps (translator, exchange rate calculator), TravelTab Store (exclusive deals for attractions, etc.); Wifi Hotspot and telecommunication functions can be unlocked at the location (for additional fees)
- PlatePass (Toll collection, please see 8.4 Tolls): USD 5.99 per nicht (max. 10 nights)
- Additional Roadside "Extended Roadside Assistance": USD 4 per day (max. USD 100 per rental) covers locksmith service if the key is locked in the vehicle, replacement keys if you lose the original (up to USD 120), towing costs up to 15 miles, battery charge, changing tire in case of a flat (using the spare tire by the rental company), fuel service (up to 5 gallon)
- Additional Insurance "Windscreen and Tyre Protection Plus Extended Roadside Assistance":
USD 7,- per day (max.USD 175,- per rental).
In addition to the above listed services in the Extended Roadside Assistance, the additional insurance also covers the following: Replacement of the windshield, 2 spare tires
Driving Restrictions
Generally not allowed are
  • Driving on gravel, forest, and other non-public roads
  • Driving into Manhattan (New York City)
  • Driving into Mexico
  • Driving into Death Valley between 01.05.-30.09. due to extreme high temperatures.
Driving into Death Valley any other time is allowed, but this is done at your own risk. There will be no insurance coverage for this route.
Fahrten auf dem Dempster Highway (Yukon) sind nur zwischen 15.05. und 14.09. gestattet


Driving on Dempster Highway (Yukon) are only permitted between 15.05. and 14.09.

The following North Canada routes and streets are not permitted:
- Alaska: Denali Highway, Dalton Highway north of Livingood, Eagle (Hwy 5 Nord) from intersection Hwy 9 (Top of the World) and Hwy 5 West, McCarthy Road between Chitina and McCarthy
- Yukon: North Canol Road
- Labrador / Newfoundland: Highway 500 (Trans Labrador Hwy) between Goose Bay and Labrador City, Highway 389 between Labrador City and Baie Comeau, Highway 510 between Red Bay and Happy Valley-Goose Bay, Highway 167 north of La Doré
- Highway 109 and Baie James Road, Québec
Winter Notices
Please note that the renter is responsible to the full extend for all damages caused to the vehicle due to under-cooling, frost, or freezing of tanks, warm water tank, and pipes. These costs are not covered by any insurance. Should temperatures below the freezing point be expected, all pipes, water and chemical tanks will have to be emptied. If freezing temperatures are expected, the rental company will already "winterize" the vehicle before your departure, to prevent freezing of pipes and tanks, by emptying them. "Winterized" means that all water is drained from tanks and no more water is allowed to be added to the fresh-water tank as also no water hook-ups are allowed to be used. There is NO more water available in the vehicle. The renter will have to use water from bought water bottles at his/her own cost for e.g. drinking water. Sinks, showers and toilets cannot be used anymore. The toilet, however, can partially be used as long as it is flushed with a windshield antifreeze; In the case of a deep freeze, even this is not possible anymore and public bathrooms will have to be used. It is the sole responsibility of the renter to "winterize" the vehicle i.g. return the vehicle in "winterized" condition, in the event that the vehicle was not "winterized" when picked-up due to a warmer climate or if the "winterization" was reversed during the trip. In case of violation of this rule, regardless of the prevailing weather conditions at the time of return, a fee will be charged to the renter. Please bear in mind when planning your route, that in some areas camping sites close during the winter and some roads, especially in the mountains, could be impassable due to poor weather conditions.
Rental Locations
Denver, Los Angeles, Las Vegas, San Francisco, Seattle, New York/Newark, and Orlando.
Hours of Operation
The rental locations are open Monday through Friday, 9:00 - 16:30 and on Saturday from 9:00 - 12:00. All locations are closed on Sundays and on the following Holidays:
25.05.19, 04.07.19, 02.09.19, 28.11.19, 25.12.19, 01.01.20
Vehicle Pick-Up
Vehicle pick-up takes place Monday through Friday from 12:00 - 16:00h and Saturday from 11:00 - 13:00h. Between 15.06. to 15.09. pick-up is Monday through Saturday from 12:00 - 16:00h.
Vehicle pick-up on the day of arrival is permitted with Star RV. We recommend to spend the first night in the USA after an international flight in a hotel.
Vehicle Return
Rental return takes place between 01.01 - 14.06. and from 16.09. - 31.12.:
Monday through Friday 09:00 - 11:00
Saturday 08:00 - 10:00.
From 15.06. - 15.09.:
Monday through Saturday 09:00 - 11:00.

If the vehicle is not returned to the booked rental location at the agreed upon time, Star RV will charge additional fees. For a return after 11:00 Star RV charges USD 50 for the first hour, plus an additional USD 50 for the second hour. If the vehicle is returned 3 or more hours late, a fee of USD 300 will apply.
There are no refunds for unused rental times.

A change of the return location has to be authorized in advance by Star RV. A fee of at least USD 700 is applicable for changing the return location.

At the time of drop-off, the vehicles will have to be clean on the inside and the waste-water tanks will have to be emptied, otherwise a fee will be charged. If the vehicle is returned damaged, additional fees will also be charged.
Transfer
Star RV will refund the cost for a taxi to the rental location up to USD 70 per booking. The transfer has to take place on the rental pick-up day. A receipt is required for refund. Other/additional costs for the transfer are not included in the price.
Model Guarantee - Vehicle Type
Star RV's policy is to provide you with the model reserved. In some instances, circumstances may require an upgrade to a larger sized motor-home to accommodate an immediate departure. The upgrade will be provided at no charge to you and with no further liability to Star RV. This does not entitle the renter to withdraw from the booking and also does not grant the right for compensation. Even though all vehicles are equipped in a comparable manner, slight differences among vehicles can occur. All measurements and sizing specifications are approximate values and are based on the information provided to us from the rental company; all information is subject to change.
Final Cleaning
The vehicle has to be returned with a clean interior, the kitchen equipment should be washed and cleaned. The outside of the camper only has to be cleaned if it is extremely dirty and possible damages would not be visible.
The rental company reserved the right to charge a cleaning fee if the vehicle interior is heavily soiled. Toilets and waste water tanks have to be emptied, the fuel tanks have to be filled otherwise the rental company will charge additional fees.
Repairs - Breakdown Assistance.
In case of accidents, problems, glitches or technical difficulties (even a flat tire!) you are required to immediately notify the rental company (they will provide you with more information and a toll fee hotline phone number at the time of booking). Contracted repair locations are made available to you nationwide. Besides contacting the rental company (within 24 hrs), the renter is also responsible to notify the police immediately. No third party claims may be recognized. The police report will have to indicate the names and addresses of all parties involved including any possible witnesses, and the license plate numbers of all vehicles affected. The renter has to present a detailed written report to Star RV even if the damage is only minimal.
IMPORTANT: If the renter omits the immediately notification and the rental company does not have the opportunity to take any remedial action, the right to possible reimbursement will terminate. If accidents are not reported (see above), the insurance coverage will expire.

Small repairs and necessary expenditures up to USD 100,- can be done without the rental company's permission and will be reimbursed once the vehicle is returned. Repairs and expenditures above USD 100,- will have to be approved in advance by the rental company (otherwise no reimbursement is possible). All repairs are generally refundable only against receipts - the ground rule is: without a receipt, no refund!

Should the rental vehicle become inoperative for more than 12 hours, due to a breakdown and the subsequent necessary repairs, - through no fault of the renter (mechanical breakdown*, no accident), - Star RV will reimburse costs of up to the daily rate for all rental days that the vehicle is not operational. Prerequisite herefor is the notification of the rental company to give Star RV the opportunity to resolve the problem, as well as the coopertion of the customer.

*Mechanical breakdown - An employee of Star RV or a contracted mechanic have to evaluate damages to the following: Air conditioner in the living quarter, Water pump, shower, toilette, refrigerator, stove, oven. Damages that will not be eligible for reimbursement by Star RV are: Problems with the Radio/CD, TV/DVD-Player, Cruise Control, Wifi or other technical devices.


Star RV is also not obligated to refund in case of the following: Failure of the air conditioner at temperatures above 36 degrees Celsius, failure of the heater at temperatures below 4 degrees Celsius, frozen water pump with temperatures below 2 degrees Celsius.
Pets
Animals/Pets are not allowed in the vehicle (Exception: Seeing-Eye dog with prior registration).
In case of violating there will be a USD 500 fee.
All vehicles are non-smoking vehicles. Star RV reserves the right to charge a USD 500 cleaning fee if this rule is disregarded.
Tolls
The rental company offers a solution for electronically collected toll charges on various highways and bridges (i.e. Golden Gate Bridge in California, or the Homestead Extension on the Florida Turnpike), the so called PlatePass. You will be automatically enrolled. The toll stations register the vehicles and the toll fees will be charged to the credit card of the renter. Please visit the PlatePass website for a detailed list of your toll charges. If you do not agree to this procedure, it will be your responsibility to find a solution for payment of your toll fees. For more information please visit the following website: www.platepass.com
Ferry Bookings
We suggest that you book any ferry rides well in advance and always for a 31ft. vehicle, in case you will be provided with a bigger vehicle than you reserved. We will be happy to place reservations for the Inside Passage on board the BC Ferries or the Alaska Marine Highway for you.
Important Notice
All provisions listed have been compiled in good faith for your information. This is an excerpt of the provisions provided by the rental company and further terms & regulations will become part of the rental agreement between you and the rental company. You will receive a comprehensive version of the rental terms & conditions of the rental company at the time of pick-up. We cannot take responsibility for any variances from this text to the latest updated version of the rental company's rental terms & conditions.
Your Tour Operator
FTI Touristik GmbH, Landsberger Str. 88, 80339 München GTC

5 Simple Steps to Booking a Motorhome

1. Select a Motorhome Rental Company Pfeil

There are four major motorhome rental providers in the United States. You have the choice between Cruise America, El Monte RV, Road Bear, and Britz. These are all well established, renowned business with many years of experience in the motorhome rental industry.

2. Select your Travel Season Pfeil

The various packages and rates offered by the rental car company are divided into two rental seasons – Summer and Winter. In order to best research the motorhome possibilities, you need to select in which timeframe you would like to travel. Hint: There are several Early-Bird discounts! This means that the earlier you book, the better the specials (and availability).

3. Choosing your MotorhomePfeil

After you have decided on a rental company and travel season, it is time to select a vehicle. Choosing the right motorhome size is the most important part of a motorhome vacation! Remember that everyone needs their space. Packing the maximum number of people into a motorhome may spoil your dream vacation. We always recommend choosing a motorhome that sleeps more people than you are traveling with!

4. Choosing your Pick-Up and Drop-Off LocationsPfeil

When selecting your pick-up and drop-off locations it is always beneficial when they are the same. This increases the chances that the rental company will be able to confirm your reservation request and in addition they do not cary any extra fees.

Should you choose a pick-up and drop-off location that are not the same, please be aware that there will be an additional fee to be paid at the rental location known as a one-way fee. The further the locations are apart, the more costly this one-way fee becomes.

5. Choosing a Special Pfeil

Most rental companies offer special packages or discounts for certain rentals. Some of these include discounts for extended rentals of 21 days or more, others simply offer free extras like vehicle kits or navigational systems. Here its important too to book early, in order to save more!

Booking and Consulting Hotline

Buchungs- und Beratungshotline

Monday-Friday

10:00 to 19:00 CET

Saturday

10:00 to 14:00 CET

Flagge DE +49 - (0)30 - 707 93 40

Flagge CH +41 - (0)325 - 12 70 06

Flagge AT +43 - (0)720 - 51 59 75

Transfer and Transferhotels Star RV

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Valid for rentals starting between : 01.04.2019 and 31.10.2019

All information and terms regarding the transportation, transportation hotels, and early pick up option are subject to change during the season.

Rental Locations

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The map data is supplied by an independent, third party. Therefore we cannot guarantee the maps accuracy.