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++++ Important information concerning your reservation (Last Updated: July 24th, 2020 4:30 PM CET) ++++

Rental Car Reservations:
All rental car reservations on booked using website can be cancelled until 48 hours prior to pick up for a full refund. All cancellations must be received during our normal hours of operation. If you wish to cancel your rental car reservation, please email us at info@flamingocompany.de. IMPORTANT – Rental Car reservations will NOT automatically be cancelled and refunded. If you fail to cancel your rental car reservation at least 48 hours prior to departure, you will be liable for the 100% cancellation fee.

For all motorhome and motorcycle reservations with start dates until August 31st 2020:
All motorhome and motorcycle reservations in the US/Canada have been cancelled by the tour operator FTI Touristik due to the travel warning / restrictions announced for countries outside the Schengen Area. All reservations will be voided and cancelled without a cancellation fee. Please note that the tour operator is processing these reservations by departure dates. As soon as we receive the official cancellation of your reservation, we will forward this to you via the email on file.

For all motorhome and motorcycle reservations with start dates starting September 1st 2020 and beyond:
There are currently no special conditions in place by the tour operator for reservations starting on or after September 1st 2020. If you wish to cancel your reservation, this will happen based on the regular terms and conditions that applied at the time of booking. The tour operator has been very lenient when it comes to rebooking travel to 2021. If you wish to rebook your travel, please contact us personally via email so we can find out what your options are. Please note that all reservations are handled on a case by case basis by the tour operator.

Payments:
Standard payment policies apply as outlined by the tour operator. As the travel agent we cannot change the time at which payments are posted for the travel services.

Refunds:
If your reservation has been cancelled by the tour operator and you are waiting for a refund, we kindly ask for your patience. As the travel agent, we do not have any control over the accounting process. For credit card payments, the tour operator is your contractual partner for the reservation and thus is also responsible for the refunding process. Unfortunately, due to the high volume of reservations that have had to be cancelled due to the current situation, the process of refunding is experiencing heavy delays. However, based on the positive feedback from our clients we do know that refunds are being processed.

Individual Questions concerning your Reservation:
If you have a question concerning your reservation, we kindly ask that you email us by responding to your confirmation emails. This allows us to match your email to your reservation. Please note that due to the high volume of emails we are receiving, there may be delays in processing.

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