In order to be flexible and able to react quickly to supply and demand, Cruise America offers you flex-rates. The rate for the first rental day will be the same for up to 35 days. For longer rentals, the flex rate is recalculated after every 35 days. Pick-up and drop-off count as one day. You can find out which flexrate is currently valid by making a a calculation for your desired rental period. These flexrates are determined by supply and demand and are re-calculated weekly (Monday).

CAUTION! Any changes to your reservation have to be requested with the tour operator. This may result in a new calculation of the Flex-Rate which can lead to a change in the rental amount. This also applies to name changes, date of vehicle pick-up/drop-off, location of vehicle pick-up/drop-off, and/or change of vehicle type.

Cancelling a confirmed motorhome reservation results in a cancellation fee. All motorhome bookings are subject to the cancellation fees outlined in the terms and conditions found here: GTC


TRANSLATION OF THE TOUR OPERATORS CANCELLATION FEES:
Cancellation Fees are determined by the number of days prior to vehicle pick up that a cancellation is made.
30+ days before pick-up: 25%
29–22 days before pick-up: 30%
21–15 days before pick-up: 40%
14–10 days before pick-up: 60%
9-4 days before pick-up: 80%
3-0 days before pick-up: 85%

Cancellation after the pick-up date will be considered a "no-show" and be subject to a 100% cancellation fee

You can book your vehicle with mileage-packages with 100 miles each or unlimited miles (if not already included in the rental package) for an additional fee.
All "Options" are only available with advanced booking and cannot be purchased at the rental location.

Upon vehicle return, any additional miles over prepaid miles are charged at the per mile rate of USD 0,35 plus local taxes. There are no refunds for unused miles.

The transfer from the hotel/airport to the rental location hast to be arranged on your own.

Cruise America offers the purchase of the Early Pick-Up option including transfer for an additional fee. This has to be booked in advance (already included in the Super-Inclusive-PLUS package). This includes the following:

-Transfer from the airport/airport hotel (not in Seattle) or city hotel (in Anchorage, Atlanta, Billings, Boston, Las Vegas, Orlando, Phoenix, Seattle, San Diego, San Francisco, Salt Lake City) to the rental location
- Vehicle pick-up in the morning between 9:00 to 12:00h (general pick-up starts at 13:00h)
- Vehicle return in the afternoon up until 15:00h (exception on Saturday, operating hours may vary; standard return up until 11:00h)
- Return transfer back to the international airport
For details, please see Early Pick-Up

Optional, payable on location:
USD 60 per person (Convenience Kit)
plus
USD 110 per vehicle (Vehicle Kit)
Detailed information under Vehicle Equipment.

One-way rentals (= pick-up at location "A" and drop-off at location "B") between Canada and the USA are not possible. One-way rentals within the USA are possible with advanced request/booking for an additional fee. The one-way fee (between USD 200 - USD 600) is payable at the rental counter at the time of pick-up. You can find the applicable fee for a desired one-way rental in the information display for the offer. NOTICE: Local taxes and fees will be applicable in addition to all USD charges payable at the rental location. You can find the respective amount for each rental location under the heading "Local Taxes".

The local taxes are included in all prices for services paid in EURO.
For all amounts which will have to be paid in USD at the rental counter, the following sales taxes will apply:
Albuquerque 7,5% - Anchorage 11% - Atlanta 7% - Billings 0% - Boston 6,25% - Chicago 11% - Denver 10,75% - Seattle 11% to 17% - Newark 7% - New York East 8,625% - Fort Lauderdale 7% - Houston 11,25-15% - Washington DC / Manassas 10,0% - Las Vegas 8,25% - Los Angeles 9,5% - Miami 7% - Minneapolis 7,125% - New York 7% - Orlando 7,5% - Philadelphia 11,5% - Phoenix 16,3% - Portland 17% - San Diego 8% - San Francisco 9,75% - Salt Lake City 6,85-16,35% - Tampa 8,5%.
Local taxes and fees are subject to change.

Liability Insurance

The liability coverage for all registered drivers provides the minimum coverage as set by law for each State (Statutory Limit).

An additional liablity Insurance (SLI ) from Cruise America with a coverage of up to USD 1 million is also included in the price. Additionally an extended supplemental liability with a maximum coverage amount of EUR 10 mio. is included, provided by the HanseMerkur Reiseversicherung AG.


Collision Damage Waiver
A CDW / VIP comprehensive insurance is included in the price to cover damages to the rental vehicle,.
This insurance limits the deductible to USD 1500, - per claim.


Covered are: Accidents (also on campgrounds, parking lots and gas stations), theft of the vehicle, fire, vandalism, damages while backing up, damages to the undercarriage or roof extension of the vehicle), tire damage (tires and wheels).

Excluded from any insurance coverage
NOT covered are damages caused due to:

• gross negligence caused i.e due to disregard of the rental terms & conditions, driving under the influence of alcohol, drugs, or medication, driving on unauthorized roads/areas
  
• driving of the vehicle by an unauthorized driver
  
• damages caused due to incorrect fuel, wrongful use of clutch, gearshift and emergency brake
  
• damages caused due to negligence, e.g. disregard of vehicle dimensions, load regulations, warning controls, neglecting to check the oil- and water levels, tire pressure, etc.
  
• Roll-over accident without third party involvement
  
• Water damage
  

Deductible
The deductible has to be paid to the rental company, regardless of fault. The deductible will be charged separately for each claim/damage.
With the Standard PLUS, Standard-Extra-PLUS, Super-Inclusive-PLUS and Super-Unlimited-PLUS packages, the deductible will be refunded by the HanseMerkur Reiseversicherung AG!
Course of Action in Case of an Accident:
In case of damages these steps must be followed:
• Immediate notification of the police and the creation of a police report if any third party is involved
• Immediate notification of the rental company
• Creation of a signed damage report by the rental company upon return of the vehicle
• Request of a final bill of the claims settlement (which might not be created until after your departure)

For the reimbursement of the deductible, please send the following documents to this address:
HanseMerkur Reiseversicherung Abt.RLK/Leistung
Siegfried-Wedells-Platz 1
20354 Hamburg
or by e-mail: reiseleistung@hansemerkur.de
• Damage- and police report
• Copy of the rental agreement
• Proof of payment of the security deposit (payment receipt or credit card print-out showing the charge)
• Final bill of the claims settlement
• FTI reservation number and booking confirmation
The documents have to be complete, otherwise processing is not possible.
Under the following circumstances the reimbursement of the deductible is not possible:
• Damages caused due to disregard of the rental terms & conditions
• Damages caused due to improper handling of the rental vehicle
• Damages caused due to gross negligence or being under the influence of alcohol/medications/drugs
• If the vehicle key is lost or damaged
• Damages to the vehicle interior
• Damages to the awning
• Damages to kitchen appliances, multi-purpose devices (audio-, video-, telecommunication devices including accessories)
• Damages to the Navigation system and/or similar traffic guidance systems
• Damages to special exterior structural attachements or tents
• Personal belongings which have been damaged due to an accident, were stolen from the rental vehicle, or have gotten lost from the rental vehicle
• Follow-up costs such as for hotel stays, telephone, or towing
• Damages which have been excluded from the vehicle insurance by the rental company

The security deposit of USD 500 is applicable per occurrence or incident and can ONLY be rendered with a valid credit card. Prepaid cards, Debit Cards, or personal checks are not accepted! The security deposit will be charged to your credit card at the time of pick-up and will be refunded when the vehicle is returned. Due to exchange rate fluctuations, it is possible that a slight (non-refundable) difference between the security deposit rendered and the refund will occur; this amount cannot be requested for refund from the intermediary, tour operator, and/or travel agency. Please make sure you have a sufficient credit line available on your credit card.

The security deposit is payable per occurrence or incident. In case of further damages to the rental vehicle or property of a third party, a subsequent security deposit will be charged to you for the remaining rental days, in order to cover any deductible that may arise from any additional future accidents.

A deposit of USD 1.000 applies for vehicle pick-up from 21.08.19 through 26.08.19 (during the Burning Man Festival) in Los Angeles, Las Vegas, San Francisco, Seattle, Salt Lake City, and Portland Phoenix.

The deductible is applicable independent from the question of fault and will be owed to the rental company by the renter. The deductible will be charged per occurrence or incident.

The renter is responsible for all fees, duties, fines, and penalties which are incurred due to the usage of the rental vehicle, unless they arise from the rental company's actions. If you incur monetary fines for speeding, parking tickets, and/or undisclosed accidents/damages to the rental vehicle, the rental company will charge these costs plus a fee of USD 250 to your credit card.
The insurances offered by the rental company do not include any carefree personal protection for bodily injuries and luggage; therefore it is strongly recommended that you purchase a travel accident, travel health, and baggage insurance.

A valid, national driver license (class 3 i.e. class B) is required and sufficient. An international driving permit is recommended, but is only valid in conjunction with a valid national driver license and will not be accepted on its own.

Minimum age requirement of the driver is 21 years of age.

Additional drivers can be registered at the rental location without extra charges. All persons, who will drive the rental vehicle, will have to be entered into the rental agreement.

In order to pick-up your vehicle, you will need the respective valid national driver license, your passport, a credit card, and the voucher from FTI.

Please note the maximum number of people per vehicle according to our specifications in the details of the vehicle fleet.

7 day minimum; 12 day minimum for the Super-Inclusive-PLUS package

Please specify the main driver and all additional passengers traveling with you at the time of booking. The main driver will have to be present at the time of pick-up. Also, please note the instructions for maximum occupancy in each vehicle description.

Preparation Fee / Vehicle Equipment
The obligatory Preparation Fee is already included in the rental price and includes: 110 volt adapter, 25ft. water hose, waste water hose, operating instructions, power cord, K.O.A. Campground guide, K.O.A. Value Card, regional campground guide (if available), initial supply of toilet paper, toilet chemicals, and matches.

Camping equipment is optional and will be payable at the rental location as additional charges:

• USD 60,- per person (Convenience Kit)

The Convenience Kit per person includes: Sleeping bag, pillow, pillow case, bed sheet, towel, washcloth, and dish towel.

• USD 110,- per vehicle (Vehicle Kit)

The Vehicle Kit includes: Cookware, (6 various pots and pans), cooking spoons, tea pot, broom, dust pan, bottle opener, flash light, silverware for 4 or 6 people, cups, meat fork, cutting knife, salad bowl, cutting board, can opener, 4 or 6 soup or cereal bowls, and 4 or 6 plates.

Differences/deviations at particular rental locations are possible without advanced notice.

Additional equipment available for rent at the location (subject to availability):

Generator: If you choose to operate the gasoline-powered 110-volt generator (Except for vehicle model T17), extra charges will accrue at USD 3.50 per hour as determined by an installed running time meter. Or, unlimited usage may be prepaid or purchased at departure at a rate of USD 8 per rental day. The generator is not required for normal vehicle operation.

Camping Chairs
Camping chairs are available for USD 10 per rental. However, availability of camping chairs cannot be guaranteed 100% of the time.

Additional extras, such as camping tables, bicycles, etc., may not be available at all locations.

All listed amount are payable on location plus applicable local taxes and fees.

Child Safety Seats for children up to 8 years of age, i.e. under 40 lbs (ca. 18 kg), are mandatory in the USA. Cruise America does not offer any child safety seats or infant car seats for rent.

Generally not allowed are:

• Driving on gravel, forest, and other non-public roads
• Driving into Manhattan (New York City)
• Driving into Mexico
• Driving on backroads such as e.g. Dalton Hwy between Coldfoot and Prudhoe Bay, the road from Chitina to Kennicott/McCarthy, Canol Road north of Ross River, Aishihik Lake Road, the road between Dease Lake and Telegraph creek are generally not allowed.

Driving into Death Valley is allowed, but between the months of May and September, this is done at your own risk due to extreme high temperatures. There will be no insurance coverage during those months! You are allowed to drive into Canada, but you will have to return the vehicle to the booked drop-off location in the USA. Driving in Alaska, Yukon, Northwest Territories, and Newfoundland is only allowed on all public/numbered roads (e.g. Taylor Hwy. No. 5, Top of the World Hwy. No. 9 from Tok to Dawson City). Back roads as, e.g. Dalton Highway or the road from Chitna to Kennicot McCarthy, are generally not allowed to be driven on.

Please note that the renter is responsible to the full extend for all damages caused to the vehicle due to under-cooling, frost, or freezing of tanks, warm water tank, and pipes. These costs are not covered by any insurance. Should temperatures below the freezing point be expected, all pipes, water and chemical tanks will have to be emptied. If freezing temperatures are expected, the rental company will already "winterize" the vehicle before your departure, to prevent freezing of pipes and tanks, by emptying them. "Winterized" means that all water is drained from tanks and no more water is allowed to be added to the fresh-water tank as also no water hook-ups are allowed to be used. There is NO more water available in the vehicle. The renter will have to use water from bought water bottles at his/her own cost for e.g. drinking water. Sinks, showers and toilets cannot be used anymore. The toilet, however, can partially be used as long as it is flushed with a windshield antifreeze; In the case of a deep freeze, even this is not possible anymore and public bathrooms will have to be used. It is the sole responsibility of the renter to "winterize" the vehicle i.g. return the vehicle in "winterized" condition, in the event that the vehicle was not "winterized" when picked-up due to a warmer climate or if the "winterization" was reversed during the trip. In case of violation of this rule, regardless of the prevailing weather conditions at the time of return, a fee will be charged to the renter. Please bear in mind when planning your route, that in some areas camping sites close during the winter and some roads, especially in the mountains, could be impassable due to poor weather conditions.

Los Angeles, San Francisco, Las Vegas, Seattle, Portland (Oregon), Phoenix, Salt Lake City, Billings, Denver, Albuquerque, Chicago, Minneapolis, Houston, Nashville, Miami, Orlando, Tampa, Fort Lauderdale, Atlanta, Philadelphia, New York East, Newark, Washington DC, Boston, San Diego, Anchorage, Bozeman, Charlotte.


Cruise America offers additional rental locations but these locations are not available for international reservations.

The rental locations are open Monday - Friday from 09:00 till at least 16:00 and Saturdays from 09:00 - 13:00h with the following exceptions (subject to change):

- Boston (Boston South), Fort Lauderdale, Philadelphia, and Tampa are only open until 12:00.
- Albuquerque, Anchorage, Billings, Denver, Seattle, Washington DC, Las Vegas, Los Angeles, Miami, Orlando, Phoenix, Salt Lake City, San Francisco, Bozeman und New York East are open until at least 16:00 (in some cases until 17:00).

Some locations have limited operating hours during the winter months of October through March.
The location in Anchorage is only open between 16. April through 7. October.

All rental locations are closed on the following holidays: 27.05.19, 04.07.19, 02.09.19, 28.11.19, 25.12.19, 01.01.20

Your are not allowed to drive a motorhome on flight arrival day. Your first overnight in North America, after an international flight, should be in a Hotel/Motel. The only exception to this is for the pick-up location in Anchorage. Pick up on arrival day can be requested if you arrive before 15:00 and you will have to provide a camp ground reservation for this day.

With pre-purchase of the Early Pick-up, transfers from pre-advised designated hotel areas are provided. Transfers and departures run from 09:00 - 12:00. You should call the Rental Center the day before you are scheduled to travel/depart in order for Cruise America to arrange your transfer details with you and to ensure your early arrival at the Rental Center.
General pick-up time starts at 13:00-16:00 (Saturday hours might vary).

The vehicle return takes place at the designated Cruise America location. With purchase of the Early Pick-Up option up until 15:00h (except on Saturdays, hours may vary), otherwise between 09:00 and 11:00h. If the vehicle is not returned at the appointed location or time, Cruise America will charge USD 25 for every hour the vehicle is returned late, the transfer (with booking of the Early Pick-Up) to the airport will no longer be available. There are no refunds for early returns. The vehicle has to be returned with a clean interior and the Vehicle Equipment has to be cleaned, the waste water tanks have to be emptied otherwise a fee of USD 150 will be charged. Fuel & propane gas tanks will have to be filled to the same level as at vehicle pick-up, some locations charge a deposit and require/offer you to pay a small fee then this can be omitted.

The costs for the transfer are not included in the rental price. The transfer to and from the rental location has to be arranged on your own.
Exception: With purchase of the Early Pick-Up the transfer to the rental location on the day of vehicle pick-up and back to the airport e.g. hotel on the day of vehicle drop-off is included. Additional information can be found in section "Early Pick-Up".

The Early Pick-Up can be booked separately in advance for an additional fee (included in the Super-Inclusive-PLUS package) and includes:

• Pick-up at hotel around 9:00
• Priority processing during vehicle pick-up
• Ready to leave the rental station before 12:00
• The vehicle can be returned until 15:00 (times may vary on Saturdays)
• The transfer back to the international airport

Please call the rental location the day before rental pick-up or no later than the early morning of the rental start day. Do not show up unannounced at the rental location. The transfer starts around 9:00. The vehicle pick-up takes place up until 12:00h, try to return the vehicle by 13:00, but no later than 15:00 (times may vary on Saturdays). The last transfer leaves around 16:00 (Monday – Friday).

The transfer to and from the rental location is only possible with the purchase of the Early Pick-Up and only from/to the following locations:

Airport or airport hotels in all cities except Seattle (only from/to downtown) e.g. with the following restrictions:
Chicago O`Hare Int. Airport, New York Newark, Washington Dulles Apt., Los Angeles LAX Apt., Phoenix Sky Harbor Apt., Portland PDX Apt., San Francisco Int. Apt. and Oakland Apt.

City hotels in:
Anchorage, Atlanta, Billings, Las Vegas (only Hotels at Las Vegas Boulevard), Orlando (only in Kissimmee), Phoenix (in Mesa, Tempe and southern Scottsdale), San Francisco (not from/to Fisherman's Wharf), San Diego, Seattle

Hotel Examples:
Anchorage: Best Value Inn Executive Suites, Ramada Anchorage Downtown, Hawthorne Suites, Hilton Achorage
Atlanta: Quality Hotel & Conference Center, Days Inn Atlanta Downtown, Super 8 Hotel & Conference Center, Atlanta Marriott Marquis, Hilton Atlanta
Orlando: Best Western Airport Inn, Holiday Inn Select Orlando Airport, Baymont Inn Kissimmee
Phoenix: Sleep Inn Phoenix Airport, Hotel Indigo by Intercontinental
San Francisco: Best Western El Rancho Inn & Suites, Best Western Lighthouse, Holiday Inn San Francisco North, Hotel Metropolis, Best Western Hotel Tomo, Holiday Inn Civic Center, Holiday Inn Golden Gateway
Salt Lake City: Quality Inn Airport
Tampa: Clarion Hotel & Conference Center, Westshore Ho tel Los Angele – Holiday Inn Express
Los Angeles: LAX, Crowne Plaza Hotel LAX, Holiday Inn LAX, Hacienda Hotel, Radisson Hotel Airport, Hilton Los Angeles Airport, Westin Los Angeles Airport
Boston: Midtown Boston, Courtyard Boston Downtown Tremont Hotel
Las Vegas: Circus Circus, Excalibur, Luxor, New York, New York, ti Treasure Island, Imperial Palace
Miami: Sleep Inn Miami Airport, Holiday Inn Miami Airport
Chicago: Country Inn & Suites O’Hare Airport
Denver: Hampton Inn Denver Intern. Airport
Newark: Wyndham Garden Hotel Newark Airport
Seattle: Holiday Inn Express Hotel & Suites - City Center

Cruise America's policy is to provide you with the model reserved. In some instances, circumstances may require an upgrade to a larger sized motor-home to accommodate an immediate departure. The upgrade will be provided at no charge to you and with no further liability to Cruise America. This does not entitle the renter to withdraw from the booking and also does not grant the right for compensation (i.e. higher fuel consumption). Even though all vehicles are equipped in a comparable manner, slight differences among vehicles can occur. All measurements and sizing specifications are approximate values and are based on the information provided to us from the rental company; all information is subject to change.

You agree to return the vehicle in the same condition as it was received, excluding normal wear and tear. Depending on local conditions, a cleaning fee, for vehicles which are heavily soiled inside, and/or waste tank evacuation fee, may be assessed at vehicle return up to USD 150; fuel & propane gas tanks will also have to be filled. You will pay for damages or loss of equipment. There are no refunds for early returns.

In case of accidents, problems, glitches or technical difficulties (even a flat tire!) you are required to immediately notify the rental company (they will provide you with more information and a toll free hotline phone number at the time of vehicle pick up). Contracted repair locations are made available to you nationwide. Besides contacting the rental company (within 24 hrs), the renter is also responsible to notify the police immediately. No third party claims may be recognized. The police report will have to indicate the names and addresses of all parties involved including any possible witnesses, and the license plate numbers of all vehicles affected. The renter has to present a detailed written report to Cruise even if the damage is only minimal. IMPORTANT: If the renter omits the immediately notification, and the rental company does not have the opportunity to take any remedial action, the right to possible reimbursement will terminate. If accidents are not reported (see above), the insurance coverage will expire. Small repairs and necessary expenditures up to USD 75 can be done without the rental company's permission and will be reimbursed once the vehicle is returned. Repairs and expenditures above USD 75 will have to be approved in advance by the rental company (otherwise no reimbursement is possible). All repairs are generally refundable only against receipts - the ground rule is: Without a receipt, no refund! Should the rental vehicle become inoperative for more than 12 hours, due to a breakdown & the subsequent necessary repairs - through no fault of the renter (mechanical breakdown*, no accident) - Cruise will reimburse costs up to USD 30 per person per day for lodging and transport (maximum up to USD 3.000).

*mechanical breakdown - damages that will not be eligible for reimbursement are: Problems with the radio/cassette player/CD, TV, video, microwave, A/C, fridge, all appliances such as stove, grill, etc., water pump, shower and toilets, generator, automated stairs, cruise control, and GPS.

Please indicate at the time of booking if you want to bring a pet. The renter is responsible for the final cleaning of the vehicle, otherwise a fee of USD 250 will be charged; in addition, the renter assumes all liability for damages caused by pets.

We suggest that you book any ferry rides well in advance and always for a 30ft. vehicle, in case you will be provided with a bigger vehicle than you reserved. We will be happy to place reservations for the Inside Passage on board the BC Ferries for you.

All provisions listed have been compiled in good faith for your information. This is an excerpt of the provisions provided by the rental company and further terms & regulations will become part of the rental agreement between you and the rental company. You will receive a comprehensive version of the rental terms & conditions of the rental company at the time of pick-up. We cannot take responsibility for any variances from this text to the latest updated version of the rental company's rental terms & conditions.

Some roads in the USA are Toll roads. These roads are subject to a Toll fee. For many Toll roads, cash is no longer accepted as form of payment and can only be paid for through an electronic device.
Cruise America now offers a payment solution when you are driving on parts of the Golden Gate Bridge in California, or the Homestead Extension of the Florida Turnpike. Cameras will automatically take a picture of the license tag from the vehicle passing through a Toll station. The bill will be sent to Cruise America. In some cases, the bill can be forwarded to you. You would receive a bill directly from the Toll Authority including their billing information. If the bill is send directly to your address, please pay the amount due directly to the Golden Gate Bridge or the Miami Homestead.
In some cases, it is not possible to bill you directly. If this occurs, you will receive the bill from Cruise America. A service charge of USD 10 applies if billing is handled through Cruise America.
Cruise America will automatically bill the credit card on file that was used at vehicle pick-up.
For additional information visit the following websites:
www.sunpass.com or www.goldengate.org/tolls/iwantopaywithcash.php

FTI Touristik GmbH, Landsberger Str. 88, 80339 München AGB