Cruise America Winter 2019/20

Motorhome Fleet overview for rentals starting between 01.11.2019 and 31.03.2020



- Cabover Bed: approx. 1,93 x 1,54 m
- Dinette: approx. 2,00 x 0,76 m
- Length: approx. 6,15 m
- Width: approx 2,18 m
- Exterior Height: approx. 3,72 m
- Interior Height: approx. 2,05 m
Air Conditioning, Radio with CD Player, 12 Volt Outlet/USB Port, Heat, Microwave, 2-Flame Gas Stove, Refrigerator, Shower / Restroom, One child safety seat possible, No Walk through between Driver Cab and Living Area
Tank sizes:- Fuel Tank: 87 Liters
- Fresh Water Tank: 83 Liters
- Water Heater: 22 Liter
- Grey Water Tank: 56 Liters
- Sewage Water Tank: 60 Liters
- LP Gas Tank: approx. 19 Liters



- Cabover Bed: approx. 2,13 x 1,52 m
- Dinette: approx. 1,83 x 0,94 m
- Length: approx. 6,15 m
- Width: approx 2,34 m
- Exterior Height: approx. 3,72 m
- Interior Height: approx. 2,07 m
Air Conditioning, AM/FM Stereo Radio with CD Player, 12 Volt Outlet, Walk through between Driver Cab and Living Area, Heat, Microwave, 2-Flame Gas Stove, Refrigerator and Freezer, Shower / Restroom, One child safety seat possible
Tank sizes:- Fuel Tank: 151 Liters
- Fresh Water Tank: 76 Liters
- Water Heater Tank: 22 Liters
- Grey Water Tank: 68 Liters
- Sewage Water Tank: 64 Liters
- LP Gas Tank: 42 Liters





- Cabover Bed: approx. 2,44 x 1,45 m
- Double Bed: approx. 2,03 x 1,37 m
- Dinette: approx. 1,78 x 0,97 m
- Length: approx. 7,30 - 7,60 m
- Width: approx 2,54 m
- Exterior Height: approx. 3,72 m
- Interior Height: approx. 2,07 m
Air Conditioning, AM/FM Stereo Radio with CD Player, 12 Volt Outlet, Walk through between Driver Cab and Living Area, Heat, Microwave, 2-Flame Gas Stove, Refrigerator and Freezer, Shower / Restroom, 2 child safety seats possible
Tank sizes:- Fuel Tank: 208 Liters
- Fresh Water Tank: 151 Liters
- Water Heater Tank: 22 Liters
- Grey Water Tank: 132 Liters
- Sewage Water Tank: 114 Liters
- LP Gas Tank: 53 Liters






- Cabover Bed: approx. 2,44 x 1,45 m
- Double Bed: approx. 1,88 x 1,52 m
- Dinette: approx. 1,73 x 0,97 m
- Sofa Bed: approx. 1,72 x 1,06 m
- Length: approx. 8,80 - 9,10 m
- Width: approx 2,54 m
- Exterior Height: approx. 3,72 m
- Interior Height: approx. 2,07 m
Air Conditioning, AM/FM Stereo Radio with CD Player, 12 Volt Outlet, Walk through between Driver Cab and Living Area, Heat, Microwave, 3-Flame Gas Stove, Refrigerator and Freezer, Shower, Restroom (Seperate), 2 child safety seats possible
Tank sizes:- Fuel Tank: 208 Liters
- Fresh Water Tank: 151 Liters
- Water Heater Tank: 22 Liters
- Grey Water Tank: 132 Liters
- Sewage Water Tank: 114 Liters
- LP Gas Tank: 53 Liters
The Cruise America Advantage
Lots of Specials to
choose from:
All returning customers from Cruise America and Cruise Canada over the last 2 years get one 500 Miles package on top for free. Please mention your old Booking Nr. and "500 Miles" during booking.
Video: Motorhome Overview

This video will provide you with general information regarding your vehicle, features, and the pick-up process at Cruise America.
Watch VideoTransfer / Early Pick-Up

Are you an early riser? Then we’ve got a great feature for you! This option will provide you with transportation from your hotel to the rental location and allow you to pick up the vehicle in the morning instead of the afternoon.
Terms and ConditionsHelpful Tip

Choosing the right motorhome size is the most important part of a motorhome vacation! Remember that everyone needs their space. Packing the maximum number of people into a motorhome may spoil your dream vacation. We always recommend choosing a motorhome that sleeps more people than you are traveling with!
Nice to have

Download the renter’s assistance guide as a PDF before you go! It contains a lot of useful information to help you make your RV trip a success.
Download the Renter’s Assistance Guide as a PDFCruise America Rental Locations
Location: |
State: | Adress: | Airport Code: | |
---|---|---|---|---|
Albuquerque | New Mexico | 10625 Central Ave NE, Albuquerque, 87123 844-598-8067 |
ABQ | Details |
Atlanta | Georgia | 931 Carrollton Highway, Temple, 30179 770-942-1700 |
ATL | Details |
Billings | Montana | 720 Central Ave, Billings, 59102 800-549-2301 |
BIL | Details |
Boston | Massachusetts | 8 Harding St, Lakeville, 2347 508-946-6026 |
BOS | Details |
Bozeman | Montana | 80675-b Gallatin Rd, Bozeman, 59718 406 624-0424 |
BZN | Details |
Charlotte | North Carolina | 8533 Old Concord Road, Charlotte, 28213 (704) 921-4844 |
CLT | Details |
Chicago | Illinois | 2732 N. Mannheim Rd, Franklin Park, 60131 847-451-9662 |
ORD | Details |
Dallas | Texas | 8558 Denton Drive, Dallas, 75235 (214) 902-9996 |
DFW | Details |
Denver | Colorado | 8940 Federal Boulevard, Federal Heights, 80260 303-650-2865 |
DEN | Details |
Fort Lauderdale | Florida | 4500 South State Rd 7, Fort Lauderdale, 33314 305-216-6012 |
FLL | Details |
Houston | Texas | 22532 Loop 494, Kingwood, 77339 281-358-9809 |
HOU | Details |
Las Vegas | Nevada | 551 N. Gibson Rd., Las Vegas, 89011 702-565-2224 |
LAS | Details |
Los Angeles | California | 2233 East 223rd Street, Carson, 90810 310-522-3870 |
LAX | Details |
Miami | Florida | 17110 South Dixie Highway, Miami, 33157 305-234-5444 |
MIA | Details |
Minneapolis | Minnesota | 3175 Vermillion Street, Hastings, 55033 651-455-4702 |
MSP | Details |
Nashville | Tennessee | 1610 Franklin Road, Brentwood, 37027 (615) 377-6101 |
BNA | Details |
New York / Newark | New Jersey | 141 N Beverwyck Rd, Lake Hiawatha, 07034 855-306-2835 |
EWR | Details |
New York City | New Jersey | 379 County Road, Cliffwood, 07721 732-970-7334 |
NYC | Details |
New York East / Long Island | New York | 1490 Sunrise Highway , Bay Shore, 11706 631 667-2342 |
NYE | Details |
Orlando | Florida | 2915 Orange Blossom Trail, Kissimmee, 34744 407-931-1409 |
MCO | Details |
Philadelphia | Pennsylvania | 1920 Pulaski Hwy, Elkton, 21921 410-287-6700 |
PHL | Details |
Phoenix | Arizona | 11 West Hampton Avenue, Mesa, 85210 480-464-7300 |
PHX | Details |
Portland | Oregon | 8400 SE 82nd Avenue, Portland, 97266 503-777-9833 |
PDX | Details |
Salt Lake City | Utah | 4125 South State Street, Salt Lake City, 84107 801-288-0930 |
SLC | Details |
San Diego | California | 8637 Troy Street, Spring Valley, 91977 619-460-1406 |
SAN | Details |
San Francisco | California | 5623 John Muir Dr, Newark, 94560 510-661-6719 |
SFO | Details |
Seattle | Washington | 12201 Highway 99, Everett, 98204 425-355-8935 |
SEA | Details |
Tampa | Florida | 3210 N. Florida Avenue, Tampa, 33603 813-221-4135 |
TPA | Details |
Washington D. C. | Virginia | 8000 Wellingford Drive, Manassas, 20109 703-392-1449 |
IAD | Details |
Packages of Cruise America
Standard | Standard-Extra-PLUS | Standard-PLUS | Super-Unlimited-PLUS | Super-Inclusiv-PLUS | |
---|---|---|---|---|---|
60 miles per day included | |||||
Unlimited Miles | |||||
Insurances | |||||
10 Million EUR Supplemental Liability Insurance | |||||
CDW/ VIP Liability Limitation with USD 1.500 deductible | |||||
Deductible Reimbursement * | |||||
Other Inclusions | |||||
Local taxes on prepaid/included features and options | |||||
Preparation Fee | |||||
additional driver(s) | |||||
convenient kit | |||||
vehicle kit | |||||
generator use | |||||
KOA Value Card + -directory ** | |||||
Introduction to the Motorhome | |||||
Early Pick-up incl. Transfer |
- * The deductible of USD 1,500 that must be paid at the rental location in case of a claim will be reimbursed by HanseMerkur Reiseversicherung AG upon your return home. Detailed information pertaining to this can be found in the rental terms and conditions - Insurance Coverage.
- ** Will be distributed at the rental location at vehicle pick up.
Cruise America Specials
Cruise America One-Way Fee price list
Price in US-$
ABQ | ANC | ATL | BIL | BNA | BOS | BZN | CLT | DEN | DFW | EWR | FLL | HOU | IAD | LAS | LAX | MCO | MIA | MSP | NYC | NYE | ORD | PDX | PHL | PHX | SAN | SEA | SFO | SLC | TPA | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
ABQ | 0 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 550 | 550 | 600 | 550 | 550 | 550 | 550 | 550 | 550 | 550 | 550 | 600 | 600 | 550 | 550 | 600 | 550 | 550 | 550 | 550 | 550 | 550 |
ANC | 550 | 0 | 550 | 650 | 600 | 600 | 650 | 550 | 550 | 550 | 600 | 650 | 550 | 550 | 550 | 550 | 650 | 650 | 550 | 600 | 600 | 550 | 550 | 600 | 550 | 550 | 550 | 550 | 550 | 650 |
ATL | 550 | 550 | 0 | 650 | 600 | 600 | 650 | 550 | 550 | 550 | 600 | 550 | 550 | 550 | 550 | 550 | 550 | 550 | 550 | 600 | 600 | 550 | 550 | 600 | 550 | 550 | 550 | 550 | 550 | 550 |
BIL | 650 | 650 | 650 | 0 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 |
BNA | 600 | 600 | 600 | 650 | 0 | 650 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 |
BOS | 600 | 600 | 600 | 650 | 650 | 0 | 650 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 |
BZN | 650 | 650 | 650 | 650 | 600 | 650 | 0 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 | 650 |
CLT | 650 | 550 | 550 | 650 | 600 | 600 | 650 | 0 | 550 | 550 | 600 | 550 | 550 | 550 | 550 | 550 | 550 | 550 | 550 | 600 | 600 | 550 | 550 | 600 | 550 | 550 | 550 | 550 | 550 | 550 |
DEN | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 0 | 550 | 600 | 650 | 550 | 550 | 450 | 450 | 650 | 650 | 550 | 600 | 600 | 550 | 550 | 600 | 450 | 400 | 450 | 450 | 550 | 650 |
DFW | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 550 | 0 | 600 | 550 | 250 | 550 | 550 | 550 | 550 | 550 | 550 | 600 | 600 | 550 | 550 | 600 | 400 | 550 | 550 | 400 | 400 | 650 |
EWR | 600 | 600 | 600 | 650 | 600 | 600 | 650 | 600 | 600 | 600 | 0 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 |
FLL | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 550 | 550 | 600 | 0 | 550 | 550 | 400 | 400 | 250 | 250 | 550 | 600 | 600 | 550 | 550 | 600 | 400 | 550 | 550 | 600 | 400 | 250 |
HOU | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 550 | 250 | 600 | 550 | 0 | 550 | 550 | 550 | 550 | 550 | 550 | 600 | 600 | 550 | 550 | 600 | 550 | 550 | 550 | 550 | 550 | 550 |
IAD | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 550 | 550 | 600 | 550 | 550 | 0 | 550 | 550 | 550 | 550 | 550 | 600 | 600 | 550 | 550 | 400 | 550 | 550 | 300 | 550 | 550 | 600 |
JBC | 600 | |||||||||||||||||||||||||||||
JFK | 600 | |||||||||||||||||||||||||||||
LAS | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 250 | 550 | 600 | 650 | 550 | 550 | 0 | 250 | 650 | 650 | 550 | 600 | 600 | 550 | 550 | 600 | 400 | 400 | 400 | 250 | 250 | 650 |
LAX | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 250 | 550 | 600 | 650 | 550 | 550 | 250 | 0 | 650 | 650 | 550 | 600 | 600 | 550 | 550 | 600 | 400 | 550 | 400 | 250 | 250 | 650 |
MCO | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 550 | 550 | 600 | 550 | 550 | 550 | 400 | 400 | 0 | 250 | 550 | 600 | 600 | 550 | 550 | 600 | 400 | 550 | 550 | 600 | 400 | 250 |
MIA | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 550 | 550 | 600 | 250 | 550 | 550 | 400 | 400 | 250 | 0 | 550 | 600 | 600 | 550 | 550 | 600 | 400 | 550 | 550 | 600 | 400 | 250 |
MSP | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 550 | 550 | 600 | 550 | 550 | 550 | 550 | 550 | 550 | 550 | 0 | 600 | 600 | 550 | 550 | 600 | 550 | 550 | 550 | 550 | 550 | 550 |
NYC | 600 | 600 | 600 | 650 | 600 | 650 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 0 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | ||
NYE | 600 | 600 | 600 | 650 | 600 | 600 | 650 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 0 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 |
ORD | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 550 | 550 | 600 | 550 | 550 | 550 | 550 | 550 | 550 | 550 | 550 | 600 | 600 | 0 | 550 | 600 | 550 | 550 | 550 | 550 | 550 | 550 |
PDX | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 550 | 550 | 600 | 650 | 550 | 550 | 550 | 550 | 650 | 650 | 550 | 600 | 600 | 550 | 0 | 600 | 550 | 550 | 550 | 550 | 550 | 650 |
PHL | 600 | 600 | 600 | 650 | 600 | 600 | 650 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 600 | 0 | 600 | 600 | 600 | 600 | 600 | 600 |
PHX | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 400 | 550 | 600 | 650 | 550 | 550 | 400 | 400 | 650 | 650 | 550 | 600 | 600 | 550 | 550 | 600 | 0 | 550 | 400 | 400 | 400 | 650 |
SAN | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 400 | 550 | 600 | 650 | 550 | 550 | 400 | 550 | 650 | 650 | 550 | 600 | 600 | 550 | 550 | 600 | 550 | 0 | 550 | 400 | 550 | 650 |
SEA | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 400 | 550 | 600 | 650 | 550 | 550 | 400 | 400 | 650 | 650 | 550 | 600 | 600 | 550 | 550 | 600 | 400 | 550 | 0 | 400 | 400 | 650 |
SFO | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 250 | 550 | 600 | 650 | 550 | 550 | 250 | 300 | 650 | 650 | 550 | 600 | 600 | 550 | 550 | 600 | 400 | 400 | 400 | 0 | 400 | 650 |
SLC | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 400 | 550 | 600 | 650 | 550 | 550 | 400 | 400 | 650 | 650 | 550 | 600 | 600 | 550 | 550 | 600 | 400 | 550 | 400 | 400 | 0 | 650 |
TPA | 550 | 550 | 550 | 650 | 600 | 600 | 650 | 550 | 550 | 550 | 600 | 550 | 550 | 550 | 400 | 400 | 250 | 250 | 550 | 600 | 600 | 550 | 550 | 600 | 400 | 550 | 550 | 600 | 400 | 0 |
Cruise AmericaMileage Packages
(for rentals starting between: 01.11.2019 and 31.03.2020)
When renting a motorhome, it is important to know that the mileage driven is not necessarily part of the rental fee. If your rental does not include any mileage or you exceed the number of miles included in your package, the rental company will charge a per mile fee at drop off. Therefore we recommend that you roughly calculate the amount of miles you will need for your trip and choose your package accordingly. Below you will see the outline of the mileage inclusions in each feature package level and the cost of upgrading those inclusions within the feature package. Pre-Booking mileage packages is often cheaper than paying for miles at drop off.
Super-Saver
NO Miles included
Optional Mileage Upgrade:
You can choose to purchase mileage allowances at the following rates:
- Mileage Packages
100 Additional Miles for EUR 32,- - Unlimited Miles
EUR 836,- for the first 21 rental days, starting on the 22nd day - EUR 33,- per rental day.
Super-Saver-PLUS
60 Miles per day included
Optional Mileage Upgrade:
You can choose to purchase mileage allowances at the following rates:
- Mileage Packages
100 Additional Miles for EUR 32,- - Unlimited Miles
EUR 416,- for the first 21 rental days, starting on the 22nd day - EUR 14,- per rental day
Super-Inclusive-PLUS
Unlimited Miles
Attention:
If you do not book a mileage package or go over the prepaid number of miles, the rental company will bill you at a rate of (currently) $0.35 per mile + tax. Please also note that you will not be reimbursed for any unused, prepaid mileage.
Rental period: 01.04.2019 to 31.03.2020
CAUTION! Any changes to your reservation have to be requested with the tour operator. This may result in a new calculation of the Flex-Rate which can lead to a change in the rental amount. This also applies to name changes, date of vehicle pick-up/drop-off, location of vehicle pick-up/drop-off, and/or change of vehicle type.
TRANSLATION OF THE TOUR OPERATORS CANCELLATION FEES:
Cancellation Fees are determined by the number of days prior to vehicle pick up that a cancellation is made.
30+ days before pick-up: 25%
29–22 days before pick-up: 30%
21–15 days before pick-up: 40%
14–10 days before pick-up: 60%
9-4 days before pick-up: 80%
3-0 days before pick-up: 85%
Cancellation after the pick-up date will be considered a "no-show" and be subject to a 100% cancellation fee
- Transfers from/to rental location(except with the early pick-up or with the Super-Inclusive-PLUS packet which already includes the Early Pick-Up)
- Fees for the optional vehicle kit per vehicle (included with the "free vehicle kit" special)
- Fees for the optional convenience kit per person
- One-Way fees
- Gasoline, Propane
- City tax for rentals starting in Newark/New Jersey (daily fee USD 5/max. USD 140)
- Road Safety fee for rentals starting in Denver (daily fee USD 2/max. USD 90)
- All additional fees and taxes incurred at vehicle pick-up
All "Options" are only available with advanced booking and cannot be purchased at the rental location.
Upon vehicle return, any additional miles over prepaid miles are charged at the per mile rate of USD 0,35 plus local taxes. There are no refunds for unused miles.
Cruise America offers the purchase of the Early Pick-Up option including transfer for an additional fee. This has to be booked in advance (already included in the Super-Inclusive-PLUS package). This includes the following:
-Transfer from the airport/airport hotel (not in Seattle) or city hotel (in Anchorage, Atlanta, Billings, Boston, Las Vegas, Orlando, Phoenix, Seattle, San Diego, San Francisco, Salt Lake City) to the rental location
- Vehicle pick-up in the morning between 9:00 to 12:00h (general pick-up starts at 13:00h)
- Vehicle return in the afternoon up until 15:00h (exception on Saturday, operating hours may vary; standard return up until 11:00h)
- Return transfer back to the international airport
For details, please see Early Pick-Up
USD 60 per person (Convenience Kit)
plus
USD 110 per vehicle (Vehicle Kit)
Detailed information under Vehicle Equipment.
For all amounts which will have to be paid in USD at the rental counter, the following sales taxes will apply:
Albuquerque 7,5% - Anchorage 11% - Atlanta 7% - Billings 0% - Boston 6,25% - Chicago 11% - Denver 10,75% - Seattle 11% to 17% - Newark 7% - New York East 8,625% - Fort Lauderdale 7% - Houston 11,25-15% - Washington DC / Manassas 10,0% - Las Vegas 8,25% - Los Angeles 9,5% - Miami 7% - Minneapolis 7,125% - New York 7% - Orlando 7,5% - Philadelphia 11,5% - Phoenix 16,3% - Portland 17% - San Diego 8% - San Francisco 9,75% - Salt Lake City 6,85-16,35% - Tampa 8,5%.
Local taxes and fees are subject to change.
The liability coverage for all registered drivers provides the minimum coverage as set by law for each State (Statutory Limit).
An additional liablity Insurance (SLI ) from Cruise America with a coverage of up to USD 1 million is also included in the price. Additionally an extended supplemental liability with a maximum coverage amount of EUR 10 mio. is included, provided by the HanseMerkur Reiseversicherung AG.
Collision Damage Waiver
A CDW / VIP comprehensive insurance is included in the price to cover damages to the rental vehicle,.
This insurance limits the deductible to USD 1500, - per claim.
Covered are: Accidents (also on campgrounds, parking lots and gas stations), theft of the vehicle, fire, vandalism, damages while backing up, damages to the undercarriage or roof extension of the vehicle), tire damage (tires and wheels).
Excluded from any insurance coverage
NOT covered are damages caused due to:
- gross negligence caused i.e due to disregard of the rental terms & conditions, driving under the influence of alcohol, drugs, or medication, driving on unauthorized roads/areas
- driving of the vehicle by an unauthorized driver
- damages caused due to incorrect fuel, wrongful use of clutch, gearshift and emergency brake
- damages caused due to negligence, e.g. disregard of vehicle dimensions, load regulations, warning controls, neglecting to check the oil- and water levels, tire pressure, etc.
- Roll-over accident without third party involvement
- Water damage
Deductible
The deductible has to be paid to the rental company, regardless of fault. The deductible will be charged separately for each claim/damage.
With the Standard PLUS, Standard-Extra-PLUS, Super-Inclusive-PLUS and Super-Unlimited-PLUS packages, the deductible will be refunded by the HanseMerkur Reiseversicherung AG!
Course of Action in Case of an Accident:
In case of damages these steps must be followed:
- Immediate notification of the police and the creation of a police report if any third party is involved
- Immediate notification of the rental company
- Creation of a signed damage report by the rental company upon return of the vehicle
- Request of a final bill of the claims settlement (which might not be created until after your departure)
For the reimbursement of the deductible, please send the following documents to this address:
HanseMerkur Reiseversicherung Abt.RLK/Leistung
Siegfried-Wedells-Platz 1
20354 Hamburg
or by e-mail: reiseleistung@hansemerkur.de
- Damage- and police report
- Copy of the rental agreement
- Proof of payment of the security deposit (payment receipt or credit card print-out showing the charge)
- Final bill of the claims settlement
- FTI reservation number and booking confirmation
Under the following circumstances the reimbursement of the deductible is not possible:
- Damages caused due to disregard of the rental terms & conditions
- Damages caused due to improper handling of the rental vehicle
- Damages caused due to gross negligence or being under the influence of alcohol/medications/drugs
- If the vehicle key is lost or damaged
- Damages to the vehicle interior
- Damages to the awning
- Damages to kitchen appliances, multi-purpose devices (audio-, video-, telecommunication devices including accessories)
- Damages to the Navigation system and/or similar traffic guidance systems
- Damages to special exterior structural attachements or tents
- Personal belongings which have been damaged due to an accident, were stolen from the rental vehicle, or have gotten lost from the rental vehicle
- Follow-up costs such as for hotel stays, telephone, or towing
- Damages which have been excluded from the vehicle insurance by the rental company
The security deposit is payable per occurrence or incident. In case of further damages to the rental vehicle or property of a third party, a subsequent security deposit will be charged to you for the remaining rental days, in order to cover any deductible that may arise from any additional future accidents.
A deposit of USD 1.000 applies for vehicle pick-up from 21.08.19 through 26.08.19 (during the Burning Man Festival) in Los Angeles, Las Vegas, San Francisco, Seattle, Salt Lake City, and Portland Phoenix.
The insurances offered by the rental company do not include any carefree personal protection for bodily injuries and luggage; therefore it is strongly recommended that you purchase a travel accident, travel health, and baggage insurance.
The obligatory Preparation Fee is already included in the rental price and includes: 110 volt adapter, 25ft. water hose, waste water hose, operating instructions, power cord, K.O.A. Campground guide, K.O.A. Value Card, regional campground guide (if available), initial supply of toilet paper, toilet chemicals, and matches.
Camping equipment is optional and will be payable at the rental location as additional charges:
- USD 60,- per person (Convenience Kit)
- USD 110,- per vehicle (Vehicle Kit)
Differences/deviations at particular rental locations are possible without advanced notice.
Generator: If you choose to operate the gasoline-powered 110-volt generator (Except for vehicle model T17), extra charges will accrue at USD 3.50 per hour as determined by an installed running time meter. Or, unlimited usage may be prepaid or purchased at departure at a rate of USD 8 per rental day. The generator is not required for normal vehicle operation.
Camping Chairs
Camping chairs are available for USD 10 per rental. However, availability of camping chairs cannot be guaranteed 100% of the time.
Additional extras, such as camping tables, bicycles, etc., may not be available at all locations.
All listed amount are payable on location plus applicable local taxes and fees.
- Driving on gravel, forest, and other non-public roads
- Driving into Manhattan (New York City)
- Driving into Mexico
- Driving on backroads such as e.g. Dalton Hwy between Coldfoot and Prudhoe Bay, the road from Chitina to Kennicott/McCarthy, Canol Road north of Ross River, Aishihik Lake Road, the road between Dease Lake and Telegraph creek are generally not allowed.
Driving into Death Valley is allowed, but between the months of May and September, this is done at your own risk due to extreme high temperatures. There will be no insurance coverage during those months! You are allowed to drive into Canada, but you will have to return the vehicle to the booked drop-off location in the USA. Driving in Alaska, Yukon, Northwest Territories, and Newfoundland is only allowed on all public/numbered roads (e.g. Taylor Hwy. No. 5, Top of the World Hwy. No. 9 from Tok to Dawson City). Back roads as, e.g. Dalton Highway or the road from Chitna to Kennicot McCarthy, are generally not allowed to be driven on.
Cruise America offers additional rental locations but these locations are not available for international reservations.
- Boston (Boston South), Fort Lauderdale, Philadelphia, and Tampa are only open until 12:00.
- Albuquerque, Anchorage, Billings, Denver, Seattle, Washington DC, Las Vegas, Los Angeles, Miami, Orlando, Phoenix, Salt Lake City, San Francisco, Bozeman und New York East are open until at least 16:00 (in some cases until 17:00).
Some locations have limited operating hours during the winter months of October through March.
The location in Anchorage is only open between 16. April through 7. October.
All rental locations are closed on the following holidays: 27.05.19, 04.07.19, 02.09.19, 28.11.19, 25.12.19, 01.01.20
With pre-purchase of the Early Pick-up, transfers from pre-advised designated hotel areas are provided. Transfers and departures run from 09:00 - 12:00. You should call the Rental Center the day before you are scheduled to travel/depart in order for Cruise America to arrange your transfer details with you and to ensure your early arrival at the Rental Center.
General pick-up time starts at 13:00-16:00 (Saturday hours might vary).
Exception: With purchase of the Early Pick-Up the transfer to the rental location on the day of vehicle pick-up and back to the airport e.g. hotel on the day of vehicle drop-off is included. Additional information can be found in section "Early Pick-Up".
- Pick-up at hotel around 9:00
- Priority processing during vehicle pick-up
- Ready to leave the rental station before 12:00
- The vehicle can be returned until 15:00 (times may vary on Saturdays)
- The transfer back to the international airport
Please call the rental location the day before rental pick-up or no later than the early morning of the rental start day. Do not show up unannounced at the rental location. The transfer starts around 9:00. The vehicle pick-up takes place up until 12:00h, try to return the vehicle by 13:00, but no later than 15:00 (times may vary on Saturdays). The last transfer leaves around 16:00 (Monday – Friday).
The transfer to and from the rental location is only possible with the purchase of the Early Pick-Up and only from/to the following locations:
Airport or airport hotels in all cities except Seattle (only from/to downtown) e.g. with the following restrictions:
Chicago O`Hare Int. Airport, New York Newark, Washington Dulles Apt., Los Angeles LAX Apt., Phoenix Sky Harbor Apt., Portland PDX Apt., San Francisco Int. Apt. and Oakland Apt.
City hotels in:
Anchorage, Atlanta, Billings, Las Vegas (only Hotels at Las Vegas Boulevard), Orlando (only in Kissimmee), Phoenix (in Mesa, Tempe and southern Scottsdale), San Francisco (not from/to Fisherman's Wharf), San Diego, Seattle
Hotel Examples:
Anchorage: Best Value Inn Executive Suites, Ramada Anchorage Downtown, Hawthorne Suites, Hilton Achorage
Atlanta: Quality Hotel & Conference Center, Days Inn Atlanta Downtown, Super 8 Hotel & Conference Center, Atlanta Marriott Marquis, Hilton Atlanta
Orlando: Best Western Airport Inn, Holiday Inn Select Orlando Airport, Baymont Inn Kissimmee
Phoenix: Sleep Inn Phoenix Airport, Hotel Indigo by Intercontinental
San Francisco: Best Western El Rancho Inn & Suites, Best Western Lighthouse, Holiday Inn San Francisco North, Hotel Metropolis, Best Western Hotel Tomo, Holiday Inn Civic Center, Holiday Inn Golden Gateway
Salt Lake City: Quality Inn Airport
Tampa: Clarion Hotel & Conference Center, Westshore Ho tel Los Angele – Holiday Inn Express
Los Angeles: LAX, Crowne Plaza Hotel LAX, Holiday Inn LAX, Hacienda Hotel, Radisson Hotel Airport, Hilton Los Angeles Airport, Westin Los Angeles Airport
Boston: Midtown Boston, Courtyard Boston Downtown Tremont Hotel
Las Vegas: Circus Circus, Excalibur, Luxor, New York, New York, ti Treasure Island, Imperial Palace
Miami: Sleep Inn Miami Airport, Holiday Inn Miami Airport
Chicago: Country Inn & Suites O’Hare Airport
Denver: Hampton Inn Denver Intern. Airport
Newark: Wyndham Garden Hotel Newark Airport
Seattle: Holiday Inn Express Hotel & Suites - City Center
*mechanical breakdown - damages that will not be eligible for reimbursement are: Problems with the radio/cassette player/CD, TV, video, microwave, A/C, fridge, all appliances such as stove, grill, etc., water pump, shower and toilets, generator, automated stairs, cruise control, and GPS.
Cruise America now offers a payment solution when you are driving on parts of the Golden Gate Bridge in California, or the Homestead Extension of the Florida Turnpike. Cameras will automatically take a picture of the license tag from the vehicle passing through a Toll station. The bill will be sent to Cruise America. In some cases, the bill can be forwarded to you. You would receive a bill directly from the Toll Authority including their billing information. If the bill is send directly to your address, please pay the amount due directly to the Golden Gate Bridge or the Miami Homestead.
In some cases, it is not possible to bill you directly. If this occurs, you will receive the bill from Cruise America. A service charge of USD 10 applies if billing is handled through Cruise America.
Cruise America will automatically bill the credit card on file that was used at vehicle pick-up.
For additional information visit the following websites:
www.sunpass.com or www.goldengate.org/tolls/iwantopaywithcash.php