In order to be flexible and able to react quickly to supply and demand, Cruise America offers you flex-rates. The rate for the first rental day will be the same for up to 35 days. For longer rentals, the flex rate is recalculated after every 35 days. These rates are calculated new every week, once the occupancy rates of the respective vehicles for the different rental locations have been determined.

CAUTION! Any changes to your reservation have to be requested and approved by the tour operator. This may result in a new calculation of the Flex-Rate which can lead to a change in the rental amount. This also applies to name changes, date of vehicle pick-up, location of vehicle pick-up, and/or change of vehicle type.

Cancelling a confirmed motorhome reservation results in a cancellation fee. All motorhome bookings are subject to the cancellation fees outlined in the terms and conditions found here: GTC


TRANSLATION OF THE TOUR OPERATORS CANCELLATION FEES:
Cancellation Fees are determined by the number of days prior to vehicle pick up that a cancellation is made.
30+ days before pick-up: 25%
29–22 days before pick-up: 30%
21–15 days before pick-up: 40%
14–10 days before pick-up: 55%
9-7 days before pick-up: 75%
6-3 days before pick-up: 80%
2-0 days before pick-up: 85%

Cancellation after the pick-up date will be considered a "no-show" and be subject to a 100% cancellation fee

There are no free miles included in the Super-Saver-Price.

You can book your vehicle with free miles which is cheaper than paying for them at the rental counter.

Option 1: Additional mile-packages with 100 miles each can be booked in advance.

Option 2: Surcharge for unlimited miles
The Super-Saver-PLUS-Price includes 60 free miles per day.

With this package you also have the following options:

Option 1: Additional mile packages with 100 miles each can be booked in advance.
Option 2: Surcharge for unlimited miles

If you have not prepaid for mileage packets, estimated travel miles are payable at departure. Upon vehicle return, any additional miles over prepaid miles are charged at the per mile rate of USD 0,35 plus local taxes. There are no refunds for unused miles.

All "Options" are only available for advanced booking and cannot be purchased at the rental location.

Transfers are only included with pre-purchase of the Early Pick-up. Transfers from pre-advised designated hotel areas are provided. Transfers and departures run from 09:00 - 12:00. You should call the Rental Center the day before you are scheduled to travel/depart in order for Cruise America to arrange your transfer details with you and to ensure your early arrival at the Rental Center.

The Early Pick-up is included in the Super-Inclusive-PLUS package; for all other packages you can book the Early Pick-up in addition to your rental price for extra charges. You are not allowed to pick your vehicle up on your arrival day.

Included Standard-Equipment: 110-volt adapter, renter assistance guide, 25ft. power cord, initial supply of toilet chemicals, K.O.A. campground guide, K.O.A. value card.

Optional Vehicle Kit: USD 100 per vehicle; cookware and dishes, silverware, can opener, flashlight (payable at rental location).

Optional Convenience Kit: USD 55 per person; bed spread, bed sheet, pillow, towel (payable at rental location).

One-way rentals (= pick-up at location "A" and drop-off at location "B") between Canada and the USA are not possible. One-way rentals within the USA are possible with advanced request/booking for an additional fee. The one-way fee is payable at the rental counter at the time of pick-up. You can find the applicable fee for a desired one-way rental in the information display for the offer. NOTICE: Local taxes and fees will be applicable in addition to all USD charges payable at the rental location. You can find the respective amount for each rental location under the heading "Local Taxes".

The local taxes are included in all prices for services paid in EURO.
For all amounts which will have to be paid in USD at the rental counter, the following sales taxes will apply:
Albuquerque 7,5% - Anchorage 11% - Atlanta 7% - Billings 0% - Boston 6,25% - Chicago 11% - Denver 10,75% - Seattle 11% to 17% - Newark 7% - Fort Lauderdale 6% - Houston 11,25-15% - Washington DC / Manassas 10,0% - Las Vegas 8,25% - Los Angeles 9,25% - Miami 7% - Minneapolis 7,125% - New York 7% - Orlando 7,5% - Philadelphia 11,5% - Phoenix 16,3% - Portland 17% - San Diego 8% - San Francisco 9,25% - Salt Lake City 6,85-16,35% - Tampa 7%.
Local taxes and fees are subject to change.

A CDW/VIP insurance (deductible of USD 1.000 per claim) and a supplemental liability insurance up to max. USD 10 million are already included in the rental price; therefore the need for an additional supplemental insurance is void. Coverage includes the following items with a deductible of USD 1.000 per claim: Damages from accidents (including on campgrounds, parking lots, and gas stations), theft of the vehicle, fire, vandalism, damages incurred without the involvement of a second vehicle, (e.g. damages from backing up the vehicle, damages to the undercarriage or roof extension), damages to the wheels (tires and rims). NOT covered are damages caused due to disregard of the rental terms & conditions of the rental company (e.g. driving on gravel, forest, and other non public roads, trips into Death Valley between May and September, etc.), damages caused due to gross negligence-, unauthorized usage of the vehicle-, or driving of the vehicle by an unauthorized driver, and damages resulting from the influence of alcohol, drugs, or medications.
If you book the Super-Saver-PLUS and Super-Inclusive-PLUS packages, HanseMerkur Reiseversicherung AG will reimburse you for the deductible withheld from you once you return home!

This is also applicable up to the maximum amount of the deductible for the following damages:

• Damages to glass
• Damages to the undercarriage & roof extension
• Damages to wheels (tires, rims)
• Damages caused due to backing up the vehicle

Course of Action in Case of an Accident:
In case of damages these steps must be followed:

• Immediate notification of the police and the creation of a police report if any third party is involved, or vandalism occurred
• Immediate notification of the rental company
• Creation of a signed damage report by the rental company upon return of the vehicle
• Request of a final bill of the claims settlement (which might not be created until after your departure)

To receive reimbursement of your deductible, please send the following documents in their entirety to this address:
HanseMerkur Reiseversicherung
Siegfried-Wedells-Platz 1
20354 Hamburg

• Damage- and police report
• Copy of the rental agreement
• Proof of payment of the security deposit (payment receipt or credit card print-out showing the charge)
• Final bill of the claims settlement
• FTI reservation number and booking confirmation

Under the following circumstances the reimbursement of the deductible is not possible:

• Damages caused due to disregard of the rental terms & conditions
• Damages caused due to improper handling of the rental vehicle
• Damages caused due to gross negligence or being under the influence of alcohol/medications/drugs
• If the vehicle key is lost or damaged
• Damages to the vehicle interior
• Damages to the awning
• Damages to kitchen appliances, multi-purpose devices (audio-, video-, telecommunication devices including accessories)
• Damages to the Navigation system and/or similar traffic guidance systems
• Personal belongings which have been damaged due to an accident, were stolen from the rental vehicle, or have gotten lost from the rental vehicle
• Follow-up costs such as for hotel stays, telephone, or towing
• Damages which have been excluded from the vehicle insurance by the rental company

The security deposit of USD 500 (For renting from 22.08. - 27.08.2018 in San Francisco, Los Angeles, Las Vegas, Seattle, Portland or Salt Lake City the deposit is USD 1000) is applicable per occurrence or incident and can ONLY be rendered with a valid credit card. "Prepaid cards" are not accepted! The security deposit will be charged to your credit card at the time of pick-up and will be refunded when the vehicle is returned. Due to exchange rate fluctuations, it is possible that a slight (non-refundable) difference between the security deposit rendered and the refund will occur; this amount cannot be requested for refund from the intermediary, tour operator, and/or travel agency. Please make sure you have a sufficient credit line available on your credit card. The security deposit is payable per occurrence or incident. In case of further damages to the rental vehicle or property of a third party, a subsequent security deposit will be charged to you for the remaining rental days, in order to cover any deductible that may arise from any additional future accidents.

The deductible is applicable independent from the question of fault and will be owed to the rental company by the renter. The deductible will be charged per occurrence or incident.

All credit card charges are conducted in the American dollar. Due to exchange rate fluctuations it is possible that a slight (non-refundable) difference between the security deposit rendered and the refund will occur; this amount cannot be requested for refund from the intermediary, tour operator, and/or travel agency. The renter is responsible for all fees, duties, fines, and penalties which are incurred due to the usage of the rental vehicle, unless they arise from the rental company's actions. If you incur monetary fines for speeding, parking tickets, and/or undisclosed accidents/damages to the rental vehicle, the rental company will charge these costs plus a fee of USD 250 to your credit card.
The insurances offered by the rental company do not include any carefree personal protection for bodily injuries and luggage; therefore it is strongly recommended that you purchase a travel accident, travel health, and baggage insurance.

A valid, national driver license (in Germany class 3 i.e. EU-driver license class B) is required and sufficient. An international driving permit is recommended, but is only valid in conjunction with a valid national driver license and will not be accepted on its own.

Minimum age requirement of the driver is 21 years of age.

Additional drivers can be registered at the rental location without extra charges. All persons, who will drive the rental vehicle, will have to be entered into the rental agreement.

In order to pick-up your vehicle, you will need the respective valid national driver license, your passport, a credit card, and the voucher from FTI.

Please note the maximum number of people per vehicle according to our specifications in the details of the vehicle fleet.

7 day minimum; 12 day minimum for the Super-Inclusive-PLUS package

Please specify the main driver and all additional passengers travelling with you at the time of booking. The main driver will have to be present at the time of pick-up. Also, please note the instructions for maximum occupancy in each vehicle description.

The included preparation fees comprise that the following items are available as standard equipment in every vehicle: 110 volt adapter, 25ft. water hose, 20ft. waste water hose, operating instructions, 25ft. power cord, K.O.A. Campground guide, K.O.A. Value Card, regional campground guide (if available), initial supply of toilet paper, toilet chemicals, and matches.

Camping equipment is optional and will be payable at the rental location as additional charges:

• USD 55,- per person (Convenience Kit)

The Convenience Kit per person includes: Sleeping bag, pillow, pillow case, bed sheet, towel, washcloth, and dish towel.

• USD 100,- per vehicle (Vehicle Kit)

The Vehicle Kit includes: Cookware, (6 various pots and pans), cooking spoons, tea pot, broom, dust pan, bottle opener, flash light, silverware for 4 or 6 people, cups, meat fork, cutting knife, salad bowl, cutting board, can opener, 4 or 6 soup or cereal bowls, and 4 or 6 plates.

Differences/deviations at particular rental locations are possible without advanced notice.

If you choose to operate the gasoline-powered 110-volt generator (Except for vehicle model T17), extra charges will accrue at USD 3.50 per hour as determined by an installed running time meter. Or, unlimited usage may be prepaid or purchased at departure at a rate of USD 7 per rental day. The generator is not required for normal vehicle operation. (Applicable for all vehicle models)

Camping Chairs
Camping chairs are available for USD 9 per RENTAL. However, due to the cyclical nature of the business, availability of camping chairs cannot be guaranteed 100% of the time. During high volume rental periods, we may be unable to provide chairs. In this case, we will provide clients with instructions on where to find reasonably priced alternatives. Additional extras, such as camping tables, bicycles, etc., may not be available at all locations.

Child Safety Seats for children up to 8 years of age, i.e. under 40 lbs (ca. 18 kg), are mandatory in the USA. Cruise America does not offer any child safety seats or infant car seats for rent.

Generally not allowed are:

• Driving on gravel, forest, and other non-public roads
• Driving into Manhattan (New York City)
• Driving into Mexico

Driving into Death Valley is allowed, but between the months of May and September, this is done at your own risk due to extreme high temperatures. There will be no insurance coverage during those months! You are allowed to drive into Canada, but you will have to return the vehicle to the booked drop-off location in the USA. Driving in Alaska, Yukon, Northwest Territories, and Newfoundland is only allowed on all public/numbered roads (e.g. Taylor Hwy. No. 5, Top of the World Hwy. No. 9 from Tok to Dawson City). Back roads as, e.g. Dalton Highway or the road from Chitna to Kennicot McCarthy, are generally not allowed to be driven on.

Please note that the renter is responsible to the full extend for all damages caused to the vehicle due to under-cooling, frost, or freezing of tanks, warm water tank, and pipes. These costs are not covered by any insurance. Should temperatures below the freezing point be expected, all pipes, water and chemical tanks will have to be emptied. If freezing temperatures are expected, the rental company will already "winterize" the vehicle before your departure, to prevent freezing of pipes and tanks, by emptying them. "Winterized" means that all water is drained from tanks and no more water is allowed to be added to the fresh-water tank as also no water hook-ups are allowed to be used. There is NO more water available in the vehicle. The renter will have to use water from bought water bottles at his/her own cost for e.g. drinking water. Sinks, showers and toilets cannot be used anymore. The toilet, however, can partially be used as long as it is flushed with a windshield antifreeze; In the case of a deep freeze, even this is not possible anymore and public bathrooms will have to be used. It is the sole responsibility of the renter to "winterize" the vehicle i.g. return the vehicle in "winterized" condition, in the event that the vehicle was not "winterized" when picked-up due to a warmer climate or if the "winterization" was reversed during the trip. In case of violation of this rule, regardless of the prevailing weather conditions at the time of return, a fee will be charged to the renter. Please bear in mind when planning your route, that in some areas camping sites close during the winter and some roads, especially in the mountains, could be impassable due to poor weather conditions.

Los Angeles, San Francisco, Las Vegas, Seattle, Portland (Oregon), Phoenix, Salt Lake City, Billings, Denver, Albuquerque, Chicago, Minneapolis, Houston, Miami, Orlando, Tampa, Fort Lauderdale, Atlanta, Philadelphia, New York, Newark, Washington DC, Boston, San Diego

Anchorage is only open from 01.05.16 until 15.10.16

No other rental stations are available.

The rental locations are open Monday - Friday from 09:00 till 16:00 and Saturdays from 09:00 - 13:00.

Exceptions: The rental locations in Boston (Boston South), Fort Lauderdale, Philadelphia, and Tampa are only open until 12:00. Albuquerque, Anchorage, Billings, Denver, Seattle, Washington DC, Las Vegas, Los Angeles, Miami, Orlando, Phoenix, Salt Lake City, and San Francisco are open until at least 16:00 (in some cases until 17:00).

Some locations have limited operating hours during the winter months of October through March.

All rental locations are closed on the following holidays: 28.05.18, 04.07.18, 03.09.18, 22.11.18, 25.12.18, 01.01.19

Your are not allowed to drive a motorhome on flight arrival day. Your first overnight in North America, after an international flight, should be in a Hotel/Motel. The only exception to this is for the pick-up location in Anchorage. For your own safety, you will have to provide a camp ground reservation for this day.

With pre-purchase of the Early Pick-up, transfers from pre-advised designated hotel areas are provided. Transfers and departures run from 09:00 - 12:00. You should call the Rental Center the day before you are scheduled to travel/depart in order for Cruise America to arrange your transfer details with you and to ensure your early arrival at the Rental Center.
General pick-up time starts at 13:00.

The Early Pick-up is included in the Super-Inclusive-PLUS package; for all other packages you can book the Early Pick-up in addition to your rental price for extra charges.

Regular Rentals

Vehicles are to be returned by 09:00 and in no case later than 11:00

Early pick-up

With pre-purchase of the Early Pick-up, you must return the vehicle to the Rental Center between
09:00 and, in no case later than 15:00, unless you are returning on a Saturday. Please note Saturday times may vary, as some locations close earlier.

Vehicle Return Late Fees/Charges

A fee of USD 25 per hour will be charged for each hour that the vehicle is overdue without permission. The transfer to the airport will no longer be available. There are no refunds for early returns. You agree to return the vehicle in the same condition as it was received, excluding normal wear and tear. Depending on local conditions, a cleaning fee, for vehicles which are heavily soiled inside, and/or waste tank evacuation fee, may be assessed at vehicle return up to USD 150; fuel & propane gas tanks will also have to be filled. You will pay for damages or loss of equipment.

Transfers are only possible if the Early Pick-Up is booked and only from the following locations:

Airports/Airport hotels in all cities, except in Seattle (here only from/to downtown) i.e. with the following restrictions: Chicago O`Hare Int. Airport, New York JFK and Newark, Washington Dulles Apt., Los Angeles LAX Apt., Phoenix Sky Harbor Apt., Portland PDX Apt., San Francisco Int. Apt. and Oakland Apt.

City hotels in:

Anchorage, Atlanta, Billings, Las Vegas (only Hotels along Las Vegas Boulevard), Orlando (only in Kissimmee), Phoenix (in Mesa, Tempe and in southern Scottsdale), San Francisco (not from/to Fisherman's Wharf), San Diego, Seattle

Some hotel examples:

Anchorage - Best Value Inn Executive Suites, Ramada Anchorage Downtown, Hawthorne Suites, Hilton Anchorage

Atlanta – Quality Hotel & Conference Center, Days Inn Atlanta Downtown, Super 8 Hotel & Conference Center, Atlanta Marriott Marquis, Hilton Atlanta

Orlando – Best Western Airport Inn, Holiday Inn Select Orlando Airport, Baymont Inn Kissimmee

Phoenix – Sleep Inn Phoenix Airport, Hotel Indigo by Intercontinental

San Francisco - Best Western El Rancho Inn & Suites, Best Western Lighthouse, Holiday Inn San Francisco North, Hotel Metropolis, Best Western Hotel Tomo, Holiday Inn Civic Center, Holiday Inn Golden Gateway

Salt Lake City – Quality Inn Airport

Tampa – Clarion Hotel & Conference Center, Westshore Hotel Los Angeles – Holiday Inn Express

Los Angeles – LAX, Crowne Plaza Hotel LAX, Holiday Inn LAX, Hacienda Hotel, Radisson Hotel Airport, Hilton Los Angeles Airport, Westin Los Angeles Airport

Boston – Midtown Boston, Courtyard Boston Downtown Tremont Hotel

Las Vegas – Circus Circus, Excalibur, Luxor, New York, New York, ti Treasure Island, Imperial Palace

Miami – Sleep Inn Miami Airport, Holiday Inn Miami Airport

Chicago – Country Inn & Suites O’Hare Airport

Denver – Hampton Inn Denver Intern. Airport

Newark – Wyndham Garden Hotel Newark Airport

New York – Holiday Inn JFK Airport, Hampton Inn JFK

Seattle - Holiday Inn Express Hotel & Suites - City Center

Early Pick-up includes:

• Pick-up at hotel
• Priority processing during vehicle pick-up
• Ready to leave the rental station before 12:00
• The vehicle can be returned until 15:00 (times may vary on Saturdays), with the transfer still included

Please contact the appropriate rental location 1 day prior to, or the early morning of the vehicle pick-up. You should not come to the rental location unannounced. The transfer starts at 9:00, with vehicle pick-up until 12:00. Try to return the vehicle by 13:00, but no later than 15:00 (times may vary on Saturdays). The last transfer leaves around 16:00 (Monday – Friday).

You may find the model reserved to be inadequate for your party. Where possible, upgrades to a larger sized model will be allowed at a charge determined from local posted rates. Cruise America's policy is to provide you with the model reserved. In some instances, circumstances may require an upgrade to a larger sized motor-home to accommodate an immediate departure. The upgrade will be provided at no charge to you and with no further liability to Cruise America. This does not entitle the renter to withdraw from the booking and also does not grant the right for compensation. Even though all vehicles are equipped in a comparable manner, slight differences among vehicles can occur. All measurements and sizing specifications are approximate values and are based on the information provided to us from the rental company; all information is subject to change.

You agree to return the vehicle in the same condition as it was received, excluding normal wear and tear. Depending on local conditions, a cleaning fee, for vehicles which are heavily soiled inside, and/or waste tank evacuation fee, may be assessed at vehicle return up to USD 150; fuel & propane gas tanks will also have to be filled. You will pay for damages or loss of equipment. There are no refunds for early returns.

In case of accidents, problems, glitches or technical difficulties (even a flat tire!) you are required to immediately notify the rental company (they will provide you with more information and a toll free hotline phone number at the time of booking). Contracted repair locations are made available to you nationwide. Besides contacting the rental company (within 24 hrs), the renter is also responsible to notify the police immediately. No third party claims may be recognized. The police report will have to indicate the names and addresses of all parties involved including any possible witnesses, and the license plate numbers of all vehicles affected. The renter has to present a detailed written report to Cruise even if the damage is only minimal. IMPORTANT: If the renter omits the immediately notification, and the rental company does not have the opportunity to take any remedial action, the right to possible reimbursement will terminate. If accidents are not reported (see above), the insurance coverage will expire. Small repairs and necessary expenditures up to USD 75 can be done without the rental company's permission and will be reimbursed once the vehicle is returned. Repairs and expenditures above USD 75 will have to be approved in advance by the rental company (otherwise no reimbursement is possible). All repairs are generally refundable only against receipts - the ground rule is: Without a receipt, no refund! Should the rental vehicle become inoperative for more than 12 hours, due to a breakdown & the subsequent necessary repairs - through no fault of the renter (mechanical breakdown*, no accident) - Cruise will reimburse costs up to USD 30 per person per day for lodging and transport (maximum up to USD 3.000).

*mechanical breakdown - damages that will not be eligible for reimbursement are: Problems with the radio/cassette player/CD, TV, video, microwave, A/C, fridge, all appliances such as stove, grill, etc., water pump, shower and toilets, generator, automated stairs, cruise control, and GPS.

Please indicate at the time of booking if you want to bring a pet. The renter is responsible for the final cleaning of the vehicle, otherwise a fee of USD 250 will be charged; in addition, the renter assumes all liability for damages caused by pets.

We suggest that you book any ferry rides well in advance and always for a 30ft. vehicle, in case you will be provided with a bigger vehicle than you reserved. We will be happy to place reservations for the Inside Passage on board the BC Ferries for you.

All provisions listed have been compiled in good faith for your information. This is an excerpt of the provisions provided by the rental company and further terms & regulations will become part of the rental agreement between you and the rental company. You will receive a comprehensive version of the rental terms & conditions of the rental company at the time of pick-up. We cannot take responsibility for any variances from this text to the latest updated version of the rental company's rental terms & conditions.

Some roads in the USA are Toll roads. These roads are subject to a Toll fee. For many Toll roads, cash is no longer accepted as form of payment and can only be paid for through an electronic device.
Cruise America now offers a payment solution when you are driving on parts of the Golden Gate Bridge in California, or the Homestead Extension of the Florida Turnpike. Cameras will automatically take a picture of the license tag from the vehicle passing through a Toll station. The bill will be sent to Cruise America. In some cases, the bill will be forwarded to you. You would receive a bill directly from the Toll Authority including their billing information. If the bill is send directly to your address, please pay the amount due directly to the Golden Gate Bridge or the Miami Homestead.
In some cases, it is not possible to bill you directly. If this occurs, you will receive the bill from Cruise America. A service charge of USD 10 applies if billing is handled through Cruise America.
Cruise America will automatically bill the credit card on file that was used at vehicle pick-up.
For additional information visit the following websites:
www.sunpass.com or www.goldengate.org/tolls/iwantopaywithcash.php

FTI Touristik GmbH, Landsberger Str. 88, 80339 München AGB